Tag Archives: Customer Service

Appointment Setter/Customer Service for Martin-Braack Partners LLC

Posted on 07/07/2017 by | Comments Off on Appointment Setter/Customer Service for Martin-Braack Partners LLC
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Unlocking Opportunities: Appointment Setter/Customer Service Role at Martin-Braack Partners LLC

Evanston, IL – Martin-Braack Partners LLC is currently seeking a dedicated Appointment Setter/Customer Service professional to join their team. The ideal candidate is someone who exudes professionalism over the phone, embraces persistence, and is undeterred by the occasional “No.” This role is not for the faint-hearted; it requires a steadfast commitment to making 30-40 calls daily and scheduling at least 12 calls per week.

Job Overview

Position: Appointment Setter/Customer Service
Location: Evanston, IL
Type: Part-time
Hourly Wage: $15.00

Key Responsibilities

  1. Phone Proficiency: Utilize a VOIP system for calling, leaving messages, and texting.
  2. Organizational Skills: Maintain a high level of organization while adhering to a specific schedule and program.
  3. Adaptability: Use provided scripts while demonstrating a natural ability to handle resistance.

Qualifications

  • Experience: Minimum of 2 years in phone sales and/or appointment setting.
  • Environment: Enjoy a comfortable working environment with weekly and monthly bonuses.
  • Trial Period: A 30-day trial period will be given to assess compatibility.
  • Flexibility: Possible start times between 10 am – 3 pm, 3 hours per day, 4 days a week, with potential for increased hours based on performance.
  • Meeting Goals: Strict minimum goal of setting 4 meetings per week.

Requirements

  • Transportation: Reliable transportation to and from work.
  • Schedule: Monday through Friday only, no nights, no weekends.
  • Remote Work: Possibility of remote work after 90 days.
  • Language Skills: Bilingual in Spanish, Russian, Polish (Chinese a plus).

Application

If you meet the qualifications and are ready for a challenging yet rewarding role, apply now through Indeed. Act swiftly, as opportunities are limited.

Note: Martin-Braack Partners LLC values diversity; individuals with varying language skills are encouraged to apply.

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Call Center Rep for Navient

Posted on 06/30/2017 by | Comments Off on Call Center Rep for Navient
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Gila, LLC, a subsidiary of the Fortune 500 company Navient Corporation, presents a Work From Home opportunity for individuals residing in Hawaii. As a Call Center Representative, you’ll play a crucial role in the MSB Department, commencing your journey with paid training starting on July 31st.

Why Join Gila?

  • Full-time position offering $13/hour with Monthly Incentive Potential based on performance.
  • Robust benefits package starting the month after joining, encompassing Medical/Dental/Vision Insurance, 401k with Company Match, Tuition Assistance, and more.
  • Career growth opportunities where your earnings align with your hard work.

About Gila, LLC and Navient Corporation:

Established in 1991, Gila, LLC specializes in revenue enhancement services, serving various public entities with exceptional customer service. As a wholly-owned subsidiary of Navient Corporation, Gila operates within a Fortune 500 framework, bringing together advanced technology, data management tools, and cutting-edge business practices.

Navient Corporation, traded on the NASDAQ, provides asset management and business processing solutions across education, healthcare, and government sectors. Headquartered in Delaware, Navient has a nationwide presence, striving to help clients and millions of Americans achieve financial success.

Job Responsibilities:

  1. Initiate contact with debtors, ensuring compliance with FDCPA, FCRA, TCPA, HIPAA regulations.
  2. Review payment alternatives with debtors and utilize skip trace tools.
  3. Adhere to dialer schedule and work standards, monitoring payment status.
  4. Document discussions with debtors and meet pre-established collection goals.

Requirements:

  • High School diploma or equivalent.
  • 1 year of telephone experience in collection, customer service, telemarketing, or call center.
  • Located in Hawaii.

Preferred Requirements:

  • 3-5 years of collections experience.

Skills and Knowledge:

  • Typing speed of at least 25 words per minute.
  • Data input skills of a minimum of 3,000 alpha and numeric.
  • Ability to learn Fair Debt Collection Practices Act and a predictive dialer.
  • Effective communication, questioning, and listening skills.
  • Ability to work independently with patience and tact in stressful situations.

Training and Working Schedule:

  • First 2-3 weeks: Monday – Friday 10AM – 7PM (Training)
  • Monday – Friday: 9AM – 6PM (Working Shift)

All employment offers are subject to standard background checks. Navient values diversity and is an Equal Opportunity Employer.

To explore this opportunity further, visit Navient Careers. Apply now, as opportunities like these don’t linger.

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Customer Care Representative for Ipsy

Posted on 06/16/2017 by | Comments Off on Customer Care Representative for Ipsy
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Customer Care Representative Opportunity at Ipsy in CA, NY, NC, TX

In the heart of ipsy’s commitment to exceptional customer service lies an opportunity for a Customer Care Representative. This pivotal role involves managing sensitive customer interactions, offering creative solutions, and building strong connections within our engaged community. As a representative, you’ll contribute to the core values of ipsy and play a crucial role in enhancing the overall customer experience.

Job Overview:

Location Options:

  • On-site at our San Mateo, CA office or remote work from home.
  • Available to candidates in California, New York, Texas, or North Carolina.

Schedule:

  • Flexible schedule based on your time zone.
  • One weekend shift per week, with 8-hour shifts, five days a week.

Application Requirement:

  • A cover letter is required to understand your motivation and fit for the role.
  • Share a memorable customer experience and highlight the most crucial quality for a customer care professional.

Qualifications:

  • Bachelor’s degree or equivalent experience.
  • 1-3 years in a customer-centric industry.
  • Strong computer and typing skills, proficiency in web-based applications.

The Ideal Candidate:

1. Support Driven:

  • Passionate about problem-solving and enjoys challenges.

2. Perceptive and Empathetic:

  • Anticipates customer needs and adapts communication to diverse personalities.

3. Honest and Authentic:

  • Comfortable being genuine, expressing oneself openly, and functioning well in a team.

4. Reliable and Accountable:

  • Consistent, dependable, adheres to a set work schedule, and takes ownership of work quality.

5. Innovative:

  • Creative thinker offering solutions to complex situations, contributing compelling ideas for positive change.

Responsibilities:

1. Customer Interaction:

  • Respond professionally, friendly, and timely to enhance member knowledge and create positive experiences.

2. Issue Management:

  • Handle sensitive issues professionally, providing thoughtful, prompt resolutions with empathy.

3. Solutions and Insights:

  • Recommend solutions through research and critical thinking.
  • Share insights with product, marketing, and technology teams for overall customer experience improvement.

4. Goals and Projects:

  • Strive to exceed volume and quality goals.
  • Take ownership of additional projects as needed and prioritize them efficiently.

Additional Information:

  • Willingness to work one weekend shift per week.
  • Experience providing customer support via social media is a plus.

Application Link:

Apply now at jobvite.com

Join ipsy as a Customer Care Representative and become an integral part of a team dedicated to elevating the customer experience. This role offers a unique blend of challenge, responsibility, and innovation, making it an excellent opportunity for those passionate about delivering top-notch service in the beauty industry. Apply now to embark on a journey where your support matters.

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Supervisor/Customer Service for Aetna

Posted on 06/11/2017 by | Comments Off on Supervisor/Customer Service for Aetna
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Aetna presents an exciting opportunity for an individual well-versed in customer service leadership. As a Supervisor, the chosen candidate will be entrusted with the overarching responsibility of ensuring superior member performance through meticulous management of operational, quality, medical cost, claim, and resource aspects. This pivotal role requires a delicate balance of meeting and exceeding member, plan sponsor, and provider expectations, thereby fostering member satisfaction, retention, and growth.

Key Responsibilities:

  1. Leadership Excellence: Proven track record in customer service leadership with a focus on developing, motivating, evaluating, and coaching staff.
  2. Organizational Proficiency: Strong business and organizational knowledge coupled with exceptional organizational skills, capable of handling multiple priorities, tasks, and fluctuating deadlines.
  3. Interpersonal Finesse: Demonstrated exceptional interpersonal skills, professionalism, and a customer service orientation that creates a positive working environment.
  4. Performance Assessment: Regularly assess individual and team performance, providing timely and constructive feedback. Monitor performance measures, ensuring adherence to schedules and allocation of resources.
  5. Collaborative Partnerships: Develop and maintain strong collaborative relationships with internal and external stakeholders, ensuring excellent communication and resource-sharing to achieve common service center objectives.

Candidate Profile:

  • Experience: Minimum of 2 years leading claim/customer service teams, with exposure to a claim/call center environment. ACAS experience is preferred, and familiarity with IDX is a plus.
  • Education: Associate’s degree or equivalent experience is the desired educational background.

Functional and Technical Skills:

  • In-depth experience in customer service, including HMO and traditional products.
  • Proficiency in Aetna applications, strategic desktop reporting, and Microsoft Office tools, including PowerPoint, Outlook, and Excel.

Required Skills:

  • Maximizing Work Practices
  • Collaborating for Results
  • Engaging and Developing People

Desired Skills:

  • Creating Accountability
  • Driving Change
  • Creating a Differentiated Service Experience

If you are ready to take on a challenging yet rewarding leadership role in a dynamic healthcare environment, apply now on Aetna’s BrassRing portal. Jobs are filled swiftly, so seize this opportunity to shape your career trajectory with Aetna.

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Help Desk / Customer Service for ZingTask

Posted on 05/24/2017 by | Comments Off on Help Desk / Customer Service for ZingTask
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Help Desk/Customer Service Position at ZingTask in Tempe, AZ

ZingTask is on the lookout for a meticulous and self-motivated individual to join their ranks as a Help Desk/Customer Service professional. In the heart of the digital landscape, this position offers an annual compensation ranging from $25,000 to $31,200.

The Ideal Candidate

Are you the detail-oriented wizard ZingTask seeks? Here’s a glimpse of the qualities that could make you the perfect fit:

1. Detail-Orientation: Precision is your middle name, and you thrive in environments where every detail matters.

2. Self-Management: Independence is your forte, and you can navigate tasks with finesse, even when left to your own devices.

3. Ready & Willing: The call for help desk tickets doesn’t faze you; you welcome challenges with open arms and tackle them head-on.

4. Computer Skills: Your intuition with computers is unmatched; unfamiliar applications and common computer glitches don’t intimidate you.

5. Perfection-Driven: Going the extra mile is your norm; perfection is not just a goal but a way of work.

6. Quality Focus: Professionalism, efficiency, consistency – these are not just words for you; they define your work ethic.

Requirements and Experience

For success in this role, certain criteria must be met:

1. Strong Communication Skills: Articulate thoughts both in writing and verbally with finesse.

2. Organizational Prowess: Exhibit excellence in organization, time management, and tracking.

3. Attention to Detail: A penchant for accurate documentation is non-negotiable.

Skills That Set You Apart

Your skill set should include:

1. Email Analysis: Craft grammatically flawless responses addressing all customer concerns.

2. Phone Handling: Manage incoming calls, providing information, and scheduling appointments per customer requests.

3. Multi-Issue Tracking: Juggle multiple issues simultaneously with ease.

4. Troubleshooting Proficiency: Identify and troubleshoot software malfunctions effortlessly.

5. Remote Collaboration: Efficiently contribute to a remote-based team dynamic.

Job Essentials

  • Job Type: Full-time
  • Salary: $25,000.00 to $31,200.00 per year

Qualifications

  • Education: Associate degree required
  • Experience: Minimum 2 years in remote customer service

For those ready to embrace this opportunity, applications are being accepted on Indeed. Join ZingTask’s forward-thinking team – because in the tech world, jobs move fast, and so should you.

Apply now on Indeed

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Inbound Customer Service With Arise

Posted on 05/19/2017 by | Comments Off on Inbound Customer Service With Arise
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Inbound Customer Service: Work from Home Opportunity with Arise

In the ever-evolving landscape of remote work, Arise stands as a beacon for those seeking a genuine and reputable opportunity. The company is currently accepting applications for Inbound Customer Service agents to join its remote workforce. While they review all applicants diligently, only a select few will be chosen to embark on this journey of providing customer service for renowned companies.

Responsibilities Overview:

Arise’s Inbound Customer Service role involves handling calls for well-known companies, covering a spectrum of services from inbound order taking to vacation travel bookings, computer tech support, internet billing, cell phone plan billing, call plan changes, and catalog orders. This isn’t about collections or cold selling; it’s about fostering positive customer experiences across diverse industries.

Key Highlights:

  1. Independent Contractor Status:
    • Embrace the flexibility of working from the comfort of your own home.
    • Set your own work hours in alignment with clients’ operational schedules.
    • Enjoy the casual luxury of working in your pajamas, if that suits your style.
  2. Dependability Matters:
    • Arise seeks applicants who embody dependability and reliability.
    • Successful candidates can expect direct deposit payments twice a month.

Minimum Requirements:

To ensure seamless integration into Arise’s remote workforce, applicants must meet the following minimum requirements:

  1. Communication Essentials:
    • Regular home phone (Cell service may not suffice, but VOIP is acceptable for many clients).
    • High-speed internet (DSL or Cable) for efficient connectivity.
    • Computer with Windows 7, 8, or 10 and at least 2 GB RAM. (Windows Vista or XP not compatible)
  2. Equipment and Environment:
    • Purchase a reliable headset with phone jack and USB capability upon starting.
    • Demonstrate verifiable work-at-home employment experience highlighting reliability.
    • Maintain a quiet and uninterrupted home workspace conducive to productivity.
  3. Administrative Compliance:
    • Ensure compliance with any state-specific forms required for independent contractor work.

Arise’s Recognition:

Arise has gained prominence and accolades, being featured on numerous nighttime Major News channels. The company’s commitment to creating more job opportunities within the United States has garnered support from the highest echelons, including recognition from the President.

If you are ready to be part of a company that values your skills, prioritizes reliability, and offers the freedom to work from the comfort of your own home, consider applying. Request an application via email and explore the potential of becoming an integral part of Arise’s remote workforce.

For more details, visit Arise

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Customer Service for Skybridge Americas

Posted on 10/30/2016 by | Comments Off on Customer Service for Skybridge Americas
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Customer Service for Skybridge Americas in Minneapolis, MN

Some responsibilities include:

Our PART TIME work from home opportunity benefits your busy life with more flexiblility while providing you with additional income!

Our Home Agents have ideal schedules to balance home, or school, and work to fit busy lifestyles! We are growing and looking for amazing people to join our part time team! To be eligible, you must live in Minnesota or Wisconsin.

Hours of Operation:

Part Time Days and Weekends (every other Saturday/Sunday)

We offer incentives that pay up to an additional $0.50 per hour based on performance, weekly bonuses, and incentive programs of up to $500+ per month!

What you need to get started:

Home Computer/Desktop
Land line telephone with local Mpls-St. Paul Area Code for business use only – 612, 651, 952, 763 (Vonage is acceptable)
Phone Headset (may be ordered prior to start)
High Speed internet connection
A quiet space to work

Skybridge offers:

Part Time Train from home – no need to come in office!
Fully Paid Training online with live instructors!
Pay increases at 6 months and annually from start date
Flexible environment to meet your busy life!
Incentive programs with potential of $50 – $500+ per month to supplement your income!

What are the responsibilities?

– Answer incoming calls/e-mails/voicemails, respond to customer questions / complaints / program inquiries; ensure all inquiries are handled and documented per the program protocol in a timely, accurate, and professional manner
– Accurate data entry in consumer database
– Friendly and professional customer service on and off the phone
– Be on time and a team player to meet the customer needs!
– Other support as required

Required Qualifications

– Minimum of some High School Diploma/GED or equivalent combination of experience/education;
– Excellent professional verbal and written communication skills
– Strong computer skills including the ability to navigate the Internet and other computer programs;
– Ability to sit for long periods of time and duration of shift
– Ability to hear and use a headset; use a phone
– Ability to type and use a mouse/computer
– Ability to multitask (speak and type at the same time)

https://workforcenow.adp.com/jobs/apply/posting.html?client=SKYBAM&jobId=103264&source=IN

Apply now. Jobs go fast!

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Call Center Agent/Customer Service for Credit Mail Experts

Posted on 10/30/2016 by | Comments Off on Call Center Agent/Customer Service for Credit Mail Experts
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Call Center Agent/Customer Service for Credit Mail Experts, LLC in San Jose, CA

Some responsibilities include:

$10 an hour – Contract

Do you enjoy talking with people ?
Do you enjoy working from home ?
Do you want flexible hours ?

Then this is the job for you .

Right now we are interviewing call center agents to help with our remote call centers.
What we expect from you.
Answer incoming calls with care
Maintain accurate notes
Work shifts that you decide, days, afternoon, nights ,weekends what ever fits your life.
Great for stay at home people or retiree

What you can expect from us:

Starting wage $10 – $12 per hour based on experience

Get paid every week
Training on both product and software
Ability to work from home

Requirements:
MUST be able to work NIGNTHS and WEEKENDS
MUST be fluent in English and be clear
MUST have at least 3 years call center experience working from home independently

Job Type: Contract

Salary: $10.00 /hour

Required experience:

Work Nights: 3 years
Work Weekends: 3 years
Outbound Sales Calls: 3 years
Computer Knowledge: 3 years

http://www.indeed.com/cmp/Credit-Mail-Experts-1?from=vjcmpinfo&fromjk=7da1f1660ef6eb7b&attributionid=vjcmpinfo
Apply now. Jobs go fast!

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Call Center Representative/Customer Service for Cienega Med Spa

Posted on 10/09/2016 by | Comments Off on Call Center Representative/Customer Service for Cienega Med Spa
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Call Center Representative/Customer Service for Cienega Med Spa in West Hollywood, CA

Some responsibilities include:

Looking for individuals who can be assigned calls (in your free time) at your home or home office. This is a “work from home” position open to anyone in continental USA.

Qualifications:

Previous experience in customer service, sales, or other related fields
EXPERT ability to build rapport with clients.
ABLE TO INFLUENCE
Able to build TRUST to have the customer ultimately book (and show up for their appointments).
Positive and professional demeanor.
Excellent written and verbal communication skills.
Native or Bi-Lingual English speakers, with understanding of idioms and colloquialisms.

Our Ideal Candidates Are:

Able to instantly build rapport in a conversational and influential manner.
Able to follow our call protocol exactly, in a conversational manner.
Able to think on their feet if that protocol does not seem to result in a booked customer.
Have a quiet location where you can 100% focus on callers.
A phone that provides uninterrupted call quality.
Access to internet to view our appointment schedules.
Able to book the customers as indicated.
Able to answer calls within 2 rings.
Callers never to be placed on hold.
80% call closure rate.
Once hired, you would be paid for the total hours of time you answering calls.
All calls are recorded for quality assurance.

http://www.indeed.com/cmp/Cienega-Med-Spa?from=vjcmpinfo&fromjk=94856c537f5ebce6&attributionid=vjcmpinfo
Apply now. Jobs go fast!

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Dispatcher/Customer Service for Reoi Ridge LLC

Posted on 10/05/2016 by | Comments Off on Dispatcher/Customer Service for Reoi Ridge LLC
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Dispatcher/Customer Service for Reoi Ridge LLC in Reno, NV

Some responsibilities include:

We have an immediate Part Time opening!
Responsibilities include: answer all incoming calls, schedule and dispatch technicians, assist with necessary paperwork and city document filings.
Respond to this email with your resume and phone number.

Essential Duties and Responsibilities:
Responsible for taking inbound customer calls
Responsible for calling third party leads
Determine the need to reschedule non emergency calls for emergency calls
Ensure completion of all work orders/invoices
Verify entry of correct material items that affect inventory and job pricing
Maintain customer relations via phone and email, and making additions, cancellations, and changes regarding customer needs
Provide customers with information about services
Follow proper cash accounts procedures
Provide accurate notes based on courtesy calls
Perform any other duties as assigned by Dispatch Supervisor, Office Manager, Owner, or Accounting Manager
Ability to work from home
Ability to work well without supervision

Job Type: Part-time

To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

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