Tag Archives: homebased

Customer Service Representative Opportunity at Tespo in Ann Arbor, MI

Are you a seasoned customer service professional seeking an engaging opportunity? Tespo, a groundbreaking consumer product company, is looking for an experienced Customer Service Representative to join its dynamic team in Ann Arbor, MI. If you have a passion for customer satisfaction and possess at least seven years of relevant experience, this might be the perfect fit for you.

Responsibilities:

1. Email Management: Handling email inquiries and comments from both existing and potential customers efficiently and effectively.
2. Social Media Engagement: Managing social chat and interactions on various social media platforms to address customer queries and concerns.
3. Order Management: Overseeing and modifying customer accounts and orders through online platforms and via phone, ensuring accuracy and timeliness.
4. Return and Exchange Assistance: Providing support for customer returns and exchanges, maintaining a positive customer experience throughout the process.
5. Fulfillment Coordination: Maintaining ongoing communication with the fulfillment team to ensure smooth order processing and delivery.

Key Requirements:

• Experience: Minimum of seven years of experience in a customer service role, demonstrating a strong understanding of customer needs and effective problem-solving skills.
• Customer Empathy: A deep understanding of customer concerns and the ability to empathize with their situations is crucial for success in this role.
• Availability: The position requires availability from Monday to Friday, 5:30 pm to 11:00 pm, with occasional weekend hours between 9:00 am to 8:00 pm.
• Work Flexibility: While primarily a work-from-home position, candidates must have reliable transportation as occasional in-office work at our Northville, MI location may be required (one to two days per week).
• Education: Bachelor’s degree or equivalent experience.
• License: A valid driver’s license is required.

How to Apply:

To apply for this exciting opportunity, please visit the Tespo Careers page and submit your application. Don’t wait—apply now to secure your chance to join our team!

This is a full-time position offering a competitive salary and benefits package.

At Tespo, we’re committed to providing exceptional customer service and fostering a supportive work environment for our team members. Join us in revolutionizing the consumer product industry and making a positive impact on people’s lives.

Join Market Leader Solutions as a Fixed Operations Support Coach

Market Leader Solutions, a prominent player in the automotive industry, is seeking a Fixed Operations Support Coach in Cincinnati, OH. This role is an excellent opportunity for seasoned professionals looking to transition their career into a position where they can leverage their industry expertise to help others succeed.

Key Responsibilities

As a Fixed Operations Support Coach, you will:

• Utilize Your Industry Experience: Apply your extensive background to assist peers and feel a sense of accomplishment each day.
• Communicate Effectively: Use your excellent people and phone skills to interact with both technical and non-technical audiences nationwide.
• Drive Improvement: Take personal responsibility for enhancing individual service departments, ensuring they become outstanding success stories.
• Enjoy Stable Employment: Benefit from full-time employment with a base salary starting between $65,000 and $70,000, with potential income growth exceeding $80,000. You’ll be part of a solid team in a growing national company serving hundreds of clients across North America.

Required Qualifications

To thrive in this role, you must possess:

• High Integrity and Strong Work Ethic: The ability to work independently from home with a “can-do” attitude to meet tight deadlines.
• Professional Home Office: A dedicated home office space with high-speed internet suitable for video conferencing. You will be expected to maintain a professional appearance during video calls and when creating custom video training files for clients.
• Proven Track Record: A verifiable, stable work history as a service department professional, including at least five years of senior management experience. A solid history of high Customer Satisfaction Index (CSI) scores and factory certifications is essential.

Why Join Market Leader Solutions?

• Capitalize on Your Experience: Transition to a role where your industry knowledge is invaluable.
• Influence and Inspire: Make a tangible difference in service departments across the country.
• Growth Opportunities: Enjoy financial growth and stability in a supportive and expanding company.

This position offers a unique blend of professional challenge and personal satisfaction, allowing you to leverage your experience while contributing to the success of others. If you have the integrity, enthusiasm, and professional background required, consider joining Market Leader Solutions as a Fixed Operations Support Coach. For more details and to apply, visit Smart Recruiters.

Voice Captioner at Caption Company in Greenwood Village, CO

If you’re passionate about language, technology, and staying updated with the latest news, Caption Company in Greenwood Village, CO, has an exciting opportunity for you. They’re seeking a skilled Voice Captioner to join their team. This role offers the chance to work with cutting-edge speech recognition technology while ensuring high-quality, near-instantaneous transcription of spoken words. Here’s a detailed look at what this position entails and the qualifications required.

Key Responsibilities

As a Voice Captioner at Caption Company, you will be expected to:

• Transcription: Utilize advanced speech recognition technology to produce near-verbatim text from spoken word.
• Preparation: Conduct thorough research on the correct spelling of words and names relevant to scheduled programs and events.
• Note Taking: Record notes as necessary, adhering to company procedures.
• Training: Participate in continuous training to keep skills sharp and updated.

Essential Job Requirements

To excel in this role, candidates must meet the following criteria:

1. Certification and Experience:
   • Possess a voice writing certification with a high degree of accuracy (98.5% or better).
   • A specialization in broadcast captioning is preferred. Relevant prior experience may also be considered.
2. Vocabulary Management:
   • Experienced in creating and maintaining a comprehensive dictionary of news vocabulary.
3. Language Proficiency:
   • Proficient in reading, writing, and speaking English.
   • Have a clear speaking voice and excellent enunciation skills.
4. Skill Development:
   • Committed to continuous improvement of skills throughout their career.
5. General Knowledge:
   • Possess good cultural and news awareness.
6. Attention to Detail:
   • Detail-oriented and follows established procedures diligently.
7. Technical Skills:
   • Basic familiarity with computers.
   • Proficient in Microsoft Outlook and capable of quickly learning new systems.
8. Work Flexibility:
   • Willingness to work flexible hours, including nights, weekends, and holidays.
9. Reliability:
   • Reliable, punctual, and demonstrates exceptional customer service skills.
   • Works well as part of a team.

Why Join Caption Company?

This position at Caption Company is ideal for individuals who thrive in dynamic environments and are dedicated to delivering top-quality work. The company values continuous learning and offers opportunities for professional development. If you meet the qualifications and are ready to take on this exciting role, Caption Company invites you to apply now.

Visit www.adp.com to submit your application. Don’t miss out on this opportunity, as positions fill quickly.

Embark on a rewarding career as a Voice Captioner with Caption Company and be part of a team that makes a real difference in real-time transcription services.

Join the Sounds True Team: Customer Service Specialist Opportunity

Sounds True, a leading multimedia publisher specializing in spirituality and holistic living, is seeking a dedicated Customer Service Specialist. This part-time position offers the flexibility of working from home, with an average of 16 hours per week and potential for additional hours during peak periods. If you have a passion for providing exceptional customer support and have experience in online customer service, this role might be perfect for you.

Position Overview

Location: Louisville, CO 80027 (Work from Home)

Type: Part-Time (16 hours/week)

Work Schedule:

• Office Day: Mondays
• Remote: Nights and weekends

Key Responsibilities

• Customer Support: Provide online support via email and chat, primarily for Sounds True’s online courses.
• Primary Contact: Act as the main customer contact for online course-related inquiries.
• Additional Projects: Assist with various customer service projects across different business divisions as needed.

Essential Duties

• Engage with customers through online chat and email.
• Manage and resolve customer inquiries related to online courses.
• Support additional customer service initiatives within the company.

Required Skills and Abilities

• Customer Service Experience: Previous experience in customer service, especially via phone or online chat, is highly preferred.
• Product Knowledge: Familiarity with Sounds True products is beneficial for providing knowledgeable support.
• Personality Traits: Must be upbeat, kind, patient, and positive with strong interpersonal skills.
• Independence: Ability to work independently with limited supervision after training.
• Time Management: Proficiency in prioritizing tasks and managing time effectively.
• Organization: Strong organizational and follow-up skills with keen attention to detail.
• Communication: Excellent written and verbal communication skills.
• Technical Skills: Experience with Microsoft Office (Excel & Word), Gmail, Zendesk, LiveChat, and downloading digital media.
• Equipment: Must have a personal computer and internet access.

Why Sounds True?

Sounds True is a unique workplace that values spirituality and holistic living. Joining this team means being part of a company that is dedicated to personal growth and well-being. The role offers a balance of in-office and remote work, providing flexibility while requiring dedication to customer satisfaction.

Application Information

If you are proactive, reliable, and confident in your ability to provide exceptional customer support, Sounds True encourages you to apply. Visit Sounds True on Indeed to submit your application. Act quickly, as opportunities like this tend to fill fast.

Explore a career that supports personal and spiritual growth while delivering outstanding customer service at Sounds True.

Technical Support Representative at Utilant LLC in Buffalo, NY

Utilant LLC, a forward-thinking software company in Buffalo, NY, is on the lookout for a Technical Support Representative. Utilant specializes in providing cutting-edge software solutions tailored for the insurance industry, aiding both residential and commercial sectors.

About Utilant LLC

• Industry Focus: Insurance software applications
• Products:
  • Inspection data capture and distribution for underwriting decisions
  • Sketching software for real estate appraisers and insurance inspectors
• Location: The newly renovated Foundry Building on Elmwood Avenue

Key Responsibilities

The role involves a variety of tasks central to the support and enhancement of Utilant’s software offerings:

• Troubleshooting and resolving technical issues
• Providing customer service with a strong focus on communication and follow-up
• Assisting users with remote software guidance and support
• Customizing applications for a global customer base

Required Skills and Experience

Successful candidates will bring:

• Experience:
  • Minimum of 2 years in a technical support or customer service role
  • Hands-on troubleshooting and technical problem-solving
  • Familiarity with remote assistance software and technologies
• Technical Proficiency:
  • Competence with cellular technology, internet, and multiple computing platforms
  • Proficiency in Microsoft Word, Excel, Outlook, Gmail, and Google Drive
• Communication:
  • Strong verbal and written communication skills
  • A customer service-oriented attitude

Preferred Qualifications

• Education: Degree in a related field with at least 1 year of relevant experience
• Desirable Experience: Prior technical support experience is highly valued

Why Work at Utilant?

Utilant offers a range of benefits designed to promote a balanced and rewarding work environment:

1. Flexible Schedule: Adaptable working hours to suit your lifestyle
2. Health Benefits: Employee-paid medical and dental insurance
3. Retirement Plan: Auto-vested 401k with company match
4. Work-from-Home: Opportunities to work remotely
5. Work Hours: A standard 35-40 hour work week
6. On-Site Amenities:
   • Gym facilities
   • Free snacks and parking
7. Company Culture:
   • Friday company-paid lunches
   • Casual tech-type atmosphere

Professional Growth

Utilant’s consistent growth translates into ample opportunities for professional and developmental growth within the company.

How to Apply

If you are a motivated individual with a passion for technical support and customer service, Utilant encourages you to apply. Interested candidates should submit their applications, including a cover letter and resume, through the online application portal at www.hrmdirect.com.

Location Requirement: Candidates must be currently qualified to work in the U.S. as sponsorship is not available.

This opportunity is ideal for individuals seeking a dynamic and supportive work environment in Buffalo, NY. Utilant is eager to meet potential candidates who are ready to contribute to their innovative team.

Revenue Integrity Analyst at Parallon in Dallas/Irving, TX

Overview

Position: Revenue Integrity Analyst
Location: Work From Home (Texas – Dallas/Irving)
Schedule: Full-time
Job Number: 25468-126065

Are you passionate about healthcare and adept with numbers? Parallon is seeking a dedicated Revenue Integrity Analyst to join their team. This role offers the chance to contribute to a leading provider of patient financial and revenue cycle services within the healthcare sector.

About Parallon

Parallon, a division of HCA, stands as an industry leader in patient financial and revenue cycle services. Serving acute care providers across the United States, Parallon is committed to its mission: serving and enabling those who care for and improve human life in their communities. Despite being the largest healthcare provider globally, Parallon emphasizes a people-first culture and a strong sense of community.

Key Responsibilities

As a Revenue Integrity Analyst, you will ensure the accuracy and appropriateness of patient charges and coding by:

• Analyzing Billing Edits: Resolve billing edits requiring clinical expertise to prevent delays in claim processing.
  • Verify and correct billing data for accuracy and completeness.
  • Adhere to regulatory requirements and review medical records and facility protocols.
  • Apply necessary modifiers and condition codes.
• Identifying Issues: Detect and address charging, coding, or clinical documentation issues.
  • Collaborate with leadership and ancillary departments to resolve these issues.
• Performing Charge Audits: Conduct audits to verify billing data against documentation.
  • Make necessary corrections in the Patient Accounting system.
  • Provide recommendations to improve documentation, charging flow, and accuracy.
• Liaison Duties: Act as a bridge between the Shared Services Center Charge Master department and facility ancillary department directors, ensuring clear communication and resolution of charging issues.

Why Join Parallon?

• Impactful Work: Play a vital role in ensuring financial and operational integrity within the healthcare sector.
• Professional Growth: Be part of a fast-growing division within the Dallas/Fort Worth area, with opportunities for career advancement.
• Community Focus: Work within a people-first culture that values community and teamwork.

How to Apply

If you are ready to advance your career in healthcare revenue integrity, apply now. Opportunities at Parallon are highly sought after, so don’t delay in submitting your application.

For more details and to apply, visit Parallon Careers.

Parallon offers a dynamic and supportive environment for those passionate about healthcare and financial integrity. Join the team and contribute to a mission-driven organization dedicated to improving lives through exceptional service and care.