Customer Care Representative for Ipsy in CA, NY, NC, TX
More about the Job:
At ipsy, our customers are at the core of everything we do, and we’re committed to providing them with top-notch service. We’re searching for a support representative who is passionate about helping others, who can proactively offer solutions and ideas that will delight our members. This position is responsible for managing sensitive customer interactions, proposing creative solutions, and establishing rapport with our engaged community. Your schedule will be determined based on your time zone, and will include one weekend shift per week (shifts are 8 hours, 5 days a week).
This position is available to candidates in California, New York, Texas, or North Carolina. Depending on your location, you could either work on site at our office in San Mateo, CA, or remotely from your home.
COVER LETTER REQUIRED – We want to get to know you, so tell us about yourself! We’d like to hear why you’re interested in this role and what makes you a good fit for our team. Please include a memorable experience that you’ve had as a customer and what you consider the most important quality for someone who works in customer care.
Support driven. You have a passion for problem-solving and enjoy being challenged. Helping others comes naturally to you.
Perceptive and empathetic. You proactively anticipate customer needs. You can adapt your tone and approach to fit a diverse range of customer personalities and situations.
Honest and authentic. You’re comfortable being yourself and genuinely enjoy connecting with others. You express yourself openly and respectfully, and function well as part of a team.
Reliable and accountable. You’re consistent, dependable, and adhere to a set work schedule.
You take ownership over the quality of your work and make an effort to improve.
Innovative. You’re a creative thinker who can offer solutions to the trickiest conundrums. You bring compelling ideas to the table in an effort to catalyze positive change.
Respond to customers in a professional, friendly, and timely manner to enhance our members’ knowledge of ipsy and create a positive experience for them
Manage sensitive issues while maintaining the highest level of professionalism; provide thoughtful, prompt resolutions with empathy and poise
Recommend solutions to complex or escalated situations through research and critical thinking
Share relevant, strategic insights with our product, marketing, and technology teams regarding overall customer experience and service-related trends
Strive to exceed volume and quality goals
Own additional projects as needed and prioritize carefully
Bachelor degree or equivalent experience
1-3 years in customer-centric industry
Strong computer and typing skills, very comfortable with web-based applications and navigation between tools
Exceptional written communication skills with keen attention to detail
Entrepreneurial spirit with ability to manage workflow efficiently
Willing and eager to support new channels as needed (e.g., phone, social media)
Willing to work one weekend shift per week
Experience providing customer support via social media is a plus
Apply now. Jobs go fast!