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Customer Service Representative for Housemaster

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Customer Service Excellence: HouseMaster Home Inspections in Charlotte, NC is Hiring

Exploring the Role:

HouseMaster Home Inspections invites qualified individuals to apply for the position of Customer Service Representative, based in Charlotte, NC. This is a full-time opportunity with a flexible 40-hour workweek.

Key Responsibilities:

  1. Exceptional Customer Service: Delivering top-notch customer service to prospective clients is the primary responsibility. This involves engaging phone interactions and building rapport with potential customers.
  2. Information Verification: Ensuring accuracy by verifying information submitted online by consumers through inquiries.
  3. Effective Communication: Displaying excellent written communication skills and maintaining a pleasant phone persona are crucial aspects of the role.
  4. Problem Resolution: Addressing and resolving customer issues by clarifying concerns, researching answers, and implementing effective solutions.
  5. Requirements and Qualifications:

    a. Personal Attributes: Reliability, detail-orientation, self-motivation, and the ability to work under pressure.

    b. Communication Skills: Excellent telephone manner, active listening, and strong written communication skills.

    c. Technical Proficiency: Computer literacy, knowledge of PCs, MS Office, basic data entry skills, and a typing speed of about 35WPM.

    d. Experience: While previous experience as a Call Center Representative is advantageous, it is not mandatory. Real estate experience is a plus.

    e. Education: High School or equivalent; some college is preferred but not required. A minimum of 5 years of related work experience is expected.

    f. Language Skills: Fluency in multiple languages is advantageous but not obligatory.

Compensation and Application Process:

  • The offered compensation is $12.00 per hour with bonuses that may lead to over $15.00 per hour.
  • Successful candidates must pass state, federal, and criminal background checks and be at least 18 years old.
  • Interested applicants in the Charlotte or surrounding area are encouraged to submit their resumes. The first interview will be conducted via Skype.

Conclusion:

HouseMaster Home Inspections is seeking qualified individuals who embody the outlined qualities to join their team. If you meet the criteria and are looking for a fulfilling opportunity in customer service, apply now through Indeed. Act promptly; positions are filled swiftly.