• Hiring Work at Home Jobs 16.06.2017 Comments Off on Customer Care Representative for Ipsy
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    Customer Care Representative for Ipsy in CA, NY, NC, TX

    More about the Job:

    Description

    At ipsy, our customers are at the core of everything we do, and we’re committed to providing them with top-notch service. We’re searching for a support representative who is passionate about helping others, who can proactively offer solutions and ideas that will delight our members. This position is responsible for managing sensitive customer interactions, proposing creative solutions, and establishing rapport with our engaged community. Your schedule will be determined based on your time zone, and will include one weekend shift per week (shifts are 8 hours, 5 days a week).

    This position is available to candidates in California, New York, Texas, or North Carolina. Depending on your location, you could either work on site at our office in San Mateo, CA, or remotely from your home.

    COVER LETTER REQUIRED – We want to get to know you, so tell us about yourself! We’d like to hear why you’re interested in this role and what makes you a good fit for our team. Please include a memorable experience that you’ve had as a customer and what you consider the most important quality for someone who works in customer care.

    You Are:

    Support driven. You have a passion for problem-solving and enjoy being challenged. Helping others comes naturally to you.
    Perceptive and empathetic. You proactively anticipate customer needs. You can adapt your tone and approach to fit a diverse range of customer personalities and situations.
    Honest and authentic. You’re comfortable being yourself and genuinely enjoy connecting with others. You express yourself openly and respectfully, and function well as part of a team.
    Reliable and accountable. You’re consistent, dependable, and adhere to a set work schedule.
    You take ownership over the quality of your work and make an effort to improve.
    Innovative. You’re a creative thinker who can offer solutions to the trickiest conundrums. You bring compelling ideas to the table in an effort to catalyze positive change.

    Responsibilities:

    Respond to customers in a professional, friendly, and timely manner to enhance our members’ knowledge of ipsy and create a positive experience for them
    Manage sensitive issues while maintaining the highest level of professionalism; provide thoughtful, prompt resolutions with empathy and poise
    Recommend solutions to complex or escalated situations through research and critical thinking
    Share relevant, strategic insights with our product, marketing, and technology teams regarding overall customer experience and service-related trends
    Strive to exceed volume and quality goals
    Own additional projects as needed and prioritize carefully

    Qualifications:

    Bachelor degree or equivalent experience
    1-3 years in customer-centric industry
    Strong computer and typing skills, very comfortable with web-based applications and navigation between tools
    Exceptional written communication skills with keen attention to detail
    Entrepreneurial spirit with ability to manage workflow efficiently
    Willing and eager to support new channels as needed (e.g., phone, social media)
    Willing to work one weekend shift per week
    Experience providing customer support via social media is a plus

    http://jobs.jobvite.com/careers/ipsy/job/oFot5fwl?__jvst=Job%20Board&__jvsd=Indeed
    Apply now. Jobs go fast!

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  • Hiring Work at Home Jobs 24.05.2017 Comments Off on Help Desk / Customer Service for ZingTask
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    Help Desk / Customer Service for ZingTask in Tempe, AZ

    Some responsibilities include:

    $25,000 – $31,200 a year

    You might be the help desk / customer service wizard we need if you are the following…

    Detail : Extremely detail oriented
    Self Managing : Can work with little to no supervision
    Ready & Willing : You thrive to complete every help desk ticket that comes your way and are ready for the next challenge
    Computer Skills: You have strong computer instincts, so you aren’t afraid to work with applications you haven’t seen before and you know how to troubleshoot common computer issues
    Perfection Driven: You are your own most important audience and biggest critic; you regularly go the extra mile to get things “just right”, even when the user/client/boss may never notice
    Quality : You are a always professional, efficient, consistent, and on top of your game

    Requirements and Experience:

    Strong written and verbal communication skills are a MUST
    Excellent organizational, time management, and time tracking skills
    Demonstrated attention to detailed, accurate documentation

    Skills:

    Able to analyze customer emails and provide a grammatically perfect response that addresses all aspects of a customer’s concerns
    Able to handle incoming phone calls from customers, providing information, and setting appointments per customer requests
    Track multiple issues at the same time
    Ability to troubleshoot software malfunctions
    Able to work efficiently on a remote based team of co-workers

    Job Type: Full-time

    Salary: $25,000.00 to $31,200.00 /year

    Required education:

    Associate

    Required experience:

    Remote Customer Service: 2 years

    https://www.indeed.com/cmp/ZingTask/jobs/Help-Desk-4f7045d81c6bae54
    Apply now. Jobs go fast!

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