Customer Care Representative Opportunity at Ipsy in CA, NY, NC, TX
In the heart of ipsy’s commitment to exceptional customer service lies an opportunity for a Customer Care Representative. This pivotal role involves managing sensitive customer interactions, offering creative solutions, and building strong connections within our engaged community. As a representative, you’ll contribute to the core values of ipsy and play a crucial role in enhancing the overall customer experience.
Job Overview:
Location Options:
- On-site at our San Mateo, CA office or remote work from home.
- Available to candidates in California, New York, Texas, or North Carolina.
Schedule:
- Flexible schedule based on your time zone.
- One weekend shift per week, with 8-hour shifts, five days a week.
Application Requirement:
- A cover letter is required to understand your motivation and fit for the role.
- Share a memorable customer experience and highlight the most crucial quality for a customer care professional.
Qualifications:
- Bachelor’s degree or equivalent experience.
- 1-3 years in a customer-centric industry.
- Strong computer and typing skills, proficiency in web-based applications.
The Ideal Candidate:
1. Support Driven:
- Passionate about problem-solving and enjoys challenges.
2. Perceptive and Empathetic:
- Anticipates customer needs and adapts communication to diverse personalities.
3. Honest and Authentic:
- Comfortable being genuine, expressing oneself openly, and functioning well in a team.
4. Reliable and Accountable:
- Consistent, dependable, adheres to a set work schedule, and takes ownership of work quality.
5. Innovative:
- Creative thinker offering solutions to complex situations, contributing compelling ideas for positive change.
Responsibilities:
1. Customer Interaction:
- Respond professionally, friendly, and timely to enhance member knowledge and create positive experiences.
2. Issue Management:
- Handle sensitive issues professionally, providing thoughtful, prompt resolutions with empathy.
3. Solutions and Insights:
- Recommend solutions through research and critical thinking.
- Share insights with product, marketing, and technology teams for overall customer experience improvement.
4. Goals and Projects:
- Strive to exceed volume and quality goals.
- Take ownership of additional projects as needed and prioritize them efficiently.
Additional Information:
- Willingness to work one weekend shift per week.
- Experience providing customer support via social media is a plus.
Application Link:
Join ipsy as a Customer Care Representative and become an integral part of a team dedicated to elevating the customer experience. This role offers a unique blend of challenge, responsibility, and innovation, making it an excellent opportunity for those passionate about delivering top-notch service in the beauty industry. Apply now to embark on a journey where your support matters.