Author Archives: vwah012015

SARS, Employers and Remote Workers

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The South African National Treasury’s budget proposals for February 2023 have highlighted intentions to harmonize obligations for both local and foreign employers, particularly affecting remote workers. This move by the Treasury, in coordination with the South African Revenue Service (SARS), could lead to foreign employers being mandated to register as “employers” with SARS. This change is motivated by the growing global trend of remote work, which has been accelerated by the COVID-19 pandemic. It allows employers from different parts of the world to engage South African workers for remote positions, providing mutual benefits.

Currently, there exist disparities in legislation concerning the obligations of foreign employers. The proposed amendments aim to standardize the registration requirements for foreign employers, ensuring parity between resident and foreign employers. Foreign employers who previously didn’t have a “representative employer” in South Africa to handle remuneration and deductions might be required to comply with PAYE deductions, the 1% skills development levy (SDL), and Unemployment Insurance Fund (UIF) contributions.

Practical implications arise from these changes. Foreign employers may lack certain credentials necessary for SARS registration, such as a CIPC registration number or a South African bank account. In response, experts suggest employing an Employer of Record (EOR) company that acts as the in-country employer, managing payroll compliance obligations on behalf of the foreign entity. This arrangement ensures adherence to local employment laws and tax regulations while allowing the foreign employer to maintain control over day-to-day supervision and work-related decisions.

The proposed alignment aims to streamline the regulatory landscape for remote workers and foreign employers in South Africa. The draft Taxation Laws Amendment Bill for 2023, expected in July, will likely provide more specific wording for these amendments. This effort to establish consistent rules for both resident and foreign employers reflects the changing dynamics of the global workforce, driven by the surge in remote work opportunities.

The proposed changes to South African employment regulations seek to address the growing prevalence of remote work by establishing uniform obligations for foreign and local employers. While these changes pose practical challenges, the adoption of an EOR arrangement could serve as a viable solution for foreign employers seeking to navigate the new compliance landscape efficiently. The envisioned amendments represent a broader global trend in adapting legislation to the realities of remote work in the digital age.

Source: BusinessTech South Africa

Future Work at Home Outlook for Australians

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The COVID-19 pandemic prompted a massive shift in the global workforce, with many employees transitioning to remote work. In Australia, this shift has led to significant changes in work patterns and attitudes towards remote work compared to working in an office.

Before the pandemic, a Melbourne property surveyor employed 180 staff who worked in the office every day at 9 a.m. Now, employees work from home, allowing for more flexible schedules. For instance, drone operator Nicholas Coomber can start his fieldwork as early as 7:30 a.m., affording him more family time and the ability to pick up his children from daycare earlier.

While corporate leaders such as Jamie Dimon of JPMorgan Chase and Elon Musk of Tesla and Twitter call for a return to in-office work, Australian unions are pushing for remote work (WFH) to become the norm. Unions have taken legal action against Australia’s largest bank and are working with the government to advocate for continued remote work opportunities.

Australia has a history of embracing labor market changes during crises, often setting precedents for other English-speaking countries. For example, Commonwealth Bank of Australia (CBA) faced a challenge from its staff who took the bank to an industrial tribunal to contest a directive requiring office work half the time. Similarly, National Australia Bank (NAB) reached an agreement with a union allowing employees to request WFH, while Canada’s federal workers lacked similar protections.

In the European Union, lawmakers are updating telework protections to align with the post-lockdown economy. However, the demand for WFH remains strong globally. A survey found that employees with WFH experience prefer two days of remote work per week, twice as much as what bosses prefer.

Despite the benefits for employees, there’s a potential for conflict between workers and employers over remote work arrangements. The Australia Institute’s Jim Stanford noted that rising unemployment could shift bargaining power toward employers, potentially leading to a “historic confrontation.”

This shift to remote work has already impacted office landlords, with a notable decrease in demand for office space. Around one-sixth of Australian capital city office space currently stands vacant due to reduced in-person attendance.

Overall, the article highlights the evolving dynamics of remote work in Australia, showcasing the contrast between employee preferences and employer expectations, and the potential for long-term changes in work patterns and labor market dynamics.

Source: Byron Kaye

The Alarming Impact of “Loud Quitting” on Workforce Engagement and Global Economy

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BNN Bloomberg reports that, in a recent Gallup survey, it has come to light that a significant number of workers are engaging in what they call “loud quitting” – showing up for work but actively disengaging and taking actions to harm their organizations. This phenomenon is responsible for a staggering 8.8 trillion dollars in losses to the global economy, amounting to nine percent of the global GDP.

While “quiet quitters” still have a chance of being inspired or motivated to become more productive, the situation is more concerning with “loud quitters.” These employees have become a lost cause, as they demonstrate outright opposition to leadership and the organization.

Managers are faced with the daunting task of dealing with this disengagement crisis, as nearly 60 percent of workers worldwide admitted to quietly quitting their jobs. This leaves less than a quarter of the workforce who are actively engaged and contributing positively to their workplaces.

It’s not just a matter of job dissatisfaction; the lack of engagement is making people miserable, and it is taking a severe toll on the global economy. Addressing this issue and finding ways to re-engage disheartened employees is vital for organizations and economies to thrive in the long run.

London Workers Reluctant to Return to Office

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A recent survey conducted by Bloomberg Intelligence reveals that nearly 75% of London workers prefer the flexibility of remote work and would contemplate quitting their jobs rather than giving it up.

The study, which included responses from 500 employees, highlights that 40% of respondents would require a raise of at least 16% to reconsider returning to the office.

The motivation behind the survey was to gain insights into the employees’ perspective on remote work, especially considering the significant impact it has on various industries, such as real estate with multinational tenants in prime spaces.

The survey’s results indicate a strong desire for remote work among London workers, with 95% already receiving work from home options from their employers.

Moreover, 70% of respondents believe that remote work is here to stay, becoming a permanent fixture in the workplace.

The data also shows a shift in attitudes towards remote work across different age groups. In June 2022, only 44% of the older generation favored permanent work from home arrangements, but that number has now risen to 77%, bringing it closer to the preferences of younger workers.

Various factors contribute to this trend. The survey reveals that reasons for employees preferring remote work include issues such as costly commutes, rail strikes, and overall convenience. Additionally, the opportunity for salary increases is a key consideration for those considering a return to the office. However, networking and knowledge transfer for younger staff are crucial aspects that motivate some employees to come back to the physical office.

The survey’s findings strongly suggest that remote work is likely to remain a dominant feature of London’s workforce. The allure of flexibility, cost-saving benefits, and the ongoing pandemic’s influence have solidified the preference for remote work, indicating a substantial cultural shift in the city’s working lifestyle.

Google Prefers In Office to Work at Home Workers

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Joanne Lipman and Tom Gimbel join Brian Sullivan on CNBC’s Last Call to discuss Google’s decision to implement tough tactics in transitioning from full remote work to a hybrid model.

Lipman acknowledges the argument for returning to the office, highlighting the importance of serendipity and the limitations of productivity during Zoom meetings. However, she cautions that strict mandates requiring employees to be in the office can be arbitrary and may backfire.

Gimbel supports the idea of mandating office attendance, emphasizing the need for leadership and the challenges faced by companies like Google in switching their stance on remote work. He argues that these companies baited and switched their employees, falsely promising a permanent shift to remote work.

The discussion also touches on the consequences of these mandates. Lipman mentions that such policies disproportionately harm women and people of color, who benefitted from the flexibility of remote work, leading to increased participation in the workforce. She warns that forcing employees back to the office would result in losing valuable contributors.

Gimbel counters by suggesting that some employees who haven’t had the opportunity to work remotely should be considered. However, Lipman cautions that discriminating against those who prefer remote work or have limited face time in the office may result in losing talented individuals.

Supervisor/Customer Service for Aetna

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Supervisor/Customer Service for Aetna in Bismarck, ND 58503

More about the Job:

POSITION SUMMARY
Responsible for the overall supervision of Customer Service employees and for achieving superior member performance through an integrated process of operational, quality, medical cost, claim and resource management while meeting and/or exceeding member, plan sponsor and provider expectations. Accountable for member satisfaction, retention, and growth by efficiently delivering competitive services to members.

Fundamental Components:
The candidate must have a strong track record of success in customer service leadership while exhibiting excellent oral and written communication skills. The ideal candidate must have strong business and organizational knowledge and be well organized. This position requires multi-tasking, problem solving skills and the ability to manage multiple priorities, tasks & fluctuation deadlines. Must demonstrate exceptional interpersonal skills, professionalism and customer service orientation. Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Is visible and available to staff to answers questions, monitor calls and give ongoing feedback. Assesses individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs; includes completion of monthly and annual scorecards. Monitors all performance measures such as daily stats and schedule adherence; allocates resources to meet volume and performance demands. Develops and maintains strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives. Remove barriers to job performance and ensures regulatory compliance. Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions. Effectively applies and enforces Aetna HR policies and practices, i.e., FML/EML, Attendance, Code of Conduct, Disciplinary Guidelines. Actively supports business continuity planning and ensures preparedness at all times.
Keeps Manager informed of assignments and progress.

BACKGROUND/EXPERIENCE desired:
2 years leading claim/customer service team.
Experience with claim/call center environment.
ACAS experience preferred. IDX experience a plus.

EDUCATION
The highest level of education desired for candidates in this position is a Associate’s degree or equivalent experience.

FUNCTIONAL EXPERIENCES
Functional – Customer Service/Customer Service – Member Services – HMO products/4-6 Years
Functional – Customer Service/Customer Service – Member Services – Traditional products/4-6 Years
Functional – Customer Service/Management: < 25 employees/1-3 Years Functional - Leadership/Act as company spokesperson to external constituents/1-3 Years Functional - Communications/Employee communications/1-3 Years TECHNOLOGY EXPERIENCES Technical - Aetna Applications/Aetna Strategic Desktop Reporting/1-3 Years/End User Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/End User Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User Technical - Desktop Tools/TE Microsoft Excel/1-3 Years/End User REQUIRED SKILLS Maximizing Work Practices Collaborating for Results Engaging and Developing People DESIRED SKILLS Creating Accountability Driving Change Creating a Differentiated Service Experience https://sjobs.brassring.com/TGWebHost/jobdetails.aspx?jobId=42723&partnerid=25276&siteid=5012&codes=BR_INDS
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Reservation Agent for Active Network

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Reservation Agent for Active Network

More information about the job:

Scope:

We are looking for applicants who can work from the comfort of their own home, assisting customers over the phone with reservations and customer support for residents in the states of: AL, AR, DE, FL, GA, IA, ID, IN, KY, LA, MS, NY, OH, OR, PA, TX, WI, NH.

This is a legitimate part time, seasonal home based position. Our seasonal needs are expected to run through early September 2017 with a chance for future (12 month per year) part-time status. You will be part of our growing Work-At-Home Department assisting customers with camping reservations in multiple states, including multiple State Parks. As a Work-At-Home employee you will receive continual support from our supervisory staff, Information Technology (IT), Training, and Human Resources groups.

Be part of the latest trend in call center work by accepting incoming calls and entering reservation requests into our comprehensive database. There are no out-bound calling or sales/commission requirements; W2 provided.

What will you need to work from home?

A quiet work environment that provides the following:
You will need a standard phone line. First choice is POTS/Analog phone landline. We are able to accept some cable/digital providers. We are not able to accept wireless, satellite or VoIP providers.
High-Speed internet connection, be able to be connected directly to the vendor’s modem by Ethernet cable (NO wireless).
Modem and phone line need to be accessible from your intended workstation.
Have a desktop monitor (NO all-in-one, tablets, laptops or TV’s as monitors

Job duties include:

Accessing company programs using company provided equipment which includes a hard drive Thin Client unit and headset in order to meet customer requests.
Assist our customers over the phone with their reservation requests, answer questions, and trouble shoot.
Communicate effectively using scripted material, policy, guidelines, and procedures.
Query information within the company data bases in order to support customers using our products and services.
Maintain productivity goals and quality assurance standards.
Adhere to our formal attendance expectations and overall company policies and procedures.
Attend all mandated virtual training sessions, including ongoing training and development plans. Other projects and duties as assigned

Basic requirements:

Excellent communication and customer service skills, the ability to communicate remotely by phone, email and instant messaging (IM).
Solid computer skills including internet knowledge (such as basic searching and queries), IM, email, some basic technical terminology
Must be organized and self-motivated
Minimum typing speed of 20 to 30 wpm
Be able to provide a minimum of 25-29 hours of schedule availability, including weekend availability.

Perks:

Great work environment and awesome co-workers. Work and train from the comfort of your own home and save on transportation costs.
ACTIVEx, our award winning employee participation program, will help you grow personally and professionally.
Our ACTIVE Advantage program will help you save on activities, gear, and travel.

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Customer Technical Support Specialist Phone & Live Chat Support for eXcell

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Customer Technical Support Specialist Phone & Live Chat Support for eXcell in Phoenix, AZ 85004

More about the Job:

Responsibilities:
As a Customer Technical Support Specialist you will fully resolve troubleshooting, billing, and product inquiries from their end clients’ via inbound phone call, live chat and email channels.
Customer Technical Support Specialists take pride in creating amazing outcomes and experiences at every contact.

Nice to Have:
A minimum of 6 months in a Technical Support and / or Customer Service role (previous Call Center experience strongly preferred)
Ability to work from home after completion of the 5 week training course in at one of our the 4 Phoenix, Arizona campus training locations – home office space, phone and high-speed internet required
Ability to speak to a wide range of clients clearly, while effectively documenting in multiple systems
Ability to quickly, calmly, and professionally engage clients to understand their questions / issues and deliver a solution with an experience that surpasses expectations
Critical thinking, creative problem solving, driving customer success and multitasking skills
Proven ability to consistently deliver excellent customer service
Must be technically savvy
Demonstrated desire to learn and grow within an organization
Proficiency on PC &/or MAC + web browsers as well as a variety of call center ticketing / call tracking systems
Must be available to commit to a 5 day per week / 8 hour per day shift between the hours of 5:00AM – 10:00PM any day of the week and weekend, including holidays
Must complete mandatory 5 week on-site training course / Monday – Friday 8:30am to 5:30pm (no exceptions)
Spanish speaking applicants desired

Perks of joining the Customer Technical Support Team:
Opportunity to work from home; we provide the equipment with phone and high-speed internet reimbursement
Free snacks and lunches provided throughout training
A fun, fast-paced and casual work environment
Tons of growth and career advancement opportunities

https://www.indeed.com/cmp/Excell-2/jobs
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Chat Customer Service Specialist for GC Services

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Chat Customer Service Specialist for GC Services in Kennesaw, GA

More about the Job:

Responsibilities

Answer incoming chats, up to two concurrently, for GC Clients
Provide contact completion and/or alternate solutions for the caller
Handle customer chats, despite the degree of difficulty, in a courteous and business-like fashion
Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines
Must attend regularly scheduled video conferences for team meetings and one on one coaching
Adhere to Company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment
Maintain good working relationship with assigned supervisors and coworkers
Work safely without presenting a threat to self or others
Perform additional duties as required by management

Qualifications

Education:

High School Diploma or GED is required

Experience:

Six months of customer service experience is preferred.

Computer Experience:

Experience with personal computers preferred. MAC use a plus.
Must be able to type quickly and accurately, 35 wpm with 95% accuracy, use a mouse effectively, and have a basic understanding of operating systems. 45 wpm is preferred.
Must be able to troubleshoot basic computer issues including connectivity with internet service provider.

Skills & Abilities:

Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.
Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information.
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Must be able to maintain a high level of confidentiality in dealing with customer information.
Must be able to provide quality customer service and able to work with difficult or emotional customers, on occasion, while still maintaining a strict level of professionalism.
Ability to establish and maintain effective working relationships with supervising personnel and co-workers.
Ability to remain alert and ready to accept calls, even during periods of low call-volume.
Ability to project and convey a positive, concerned, and professional image to customers.
Ability to be adaptable and quickly adjust to change.
Must be able to conduct data search efficiently and effectively while working within specific time constraints.
Ability to maintain a well-organized work area.
Write in a clear and concise manner
Manage time effectively
Solve problems or issues that may come up
Concentrate and focus for extended periods of time
Cope with high-stress and changing environment
Remain alert at all times
Adhere to policies and procedures
Adhere to work schedule and punctuality requirements

Work From Home Requirements

Must have a hard wired internet connection that is, at a minimum, 10 mbps download and 5 mbps upload (must provide proof of internet speed)
Must have a workspace which is free from outside noise and distractions

All job offers are contingent upon completion of drug and background checks.

https://careers-gcserv.icims.com/jobs/2127/home-based—chat-customer-service-specialist—kennesaw%2c-ga/job?mobile=false&width=990&height=500&bga=true&needsRedirect=false&jan1offset=-420&jun1offset=-420
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Healthcare Economics Consultant for UnitedHealth Group

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Healthcare Economics Consultant for UnitedHealth Group in Cypress, CA

More about the Job:

Position Description

Some people take things as they come. Others relentlessly push themselves to go farther. Combine health care and technology, which are two of the fastest-growing fields on the planet, with UnitedHealth Group’s culture of performance, collaboration and opportunity and this is what you get: industry-leading health care services at a company that’s improving the lives of millions.

As the Health Care Economics Consultant you will design and develop reports and analyze data to measure clinical outcomes, network performance and methodology levers. You will investigate key business problems through quantitative analyses of utilization and health care costs data. As the Consultant, you will interpret and analyze clinical data from various sources and recommend best approaches for its consolidation. Your analyses will be used to create viable, real-world solutions in a complex health care landscape. The work is as challenging as it is rewarding. You’ll open doors to new opportunities. This is where bold people with big ideas are writing the next chapter in health care. Join us. There’s never been a better time to do your life’s best work.(sm)

Primary Responsibilities:

Works with less structured data, and recognizes data patterns and potential issues and makes recommendations

Proactively discovers potential areas for medical cost improvement and management / healthcare initiative strategies

Performs data cleaning, preparation, reporting, and analysis

Leverages existing and ad-hoc reporting capabilities to identify trends in health plan performance and opportunities for medical expense reduction

Performs data extraction, aggregation, and quality checking from multiple sources and tables in support of trend identification, root cause analysis, affordability initiative development, and validation/measurement of medical expense reduction initiatives

Provides consultative advice and interprets and summarizes analytical findings

Researches, identifies, and implements new approaches and methods to facilitate medical cost management

Requirements
To be considered for this position, applicants need to meet the qualifications listed in this posting.

Required Qualifications:

Bachelor’s degree or equivalent work experience

3+ years of work experience in data analytics using SAS

2+ years UNIX / AIX (6.1)

Experience working with relational databases and large data sets

Strong SAS programming skills including Data step, SAS macros, Proc SQL, and SAS / DDE

Proficient with MS Excel

Preferred Qualifications:

M.S. degree

Health care industry experience

Ability to be flexible and adaptable in a fast paced environment

Must be a self-starter, detail-oriented, and strong analytic skill sets

Excellent SAS technical/advanced level programmer

Excellent critical thinker

https://careers.unitedhealthgroup.com/data/jobs/healthcare-economics/714469-healthcare-economics-consultant-cypress-ca-or-telecommute?utm_source=ppcportfolio&utm_medium=job_posting&utm_campaign=smh_bbm&utm_term=indeed_sponsored&utm_content=smh_usa_ent_bbm&Taleo_ID=JB-14888
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