Supervisor/Customer Service for Aetna

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Aetna presents an exciting opportunity for an individual well-versed in customer service leadership. As a Supervisor, the chosen candidate will be entrusted with the overarching responsibility of ensuring superior member performance through meticulous management of operational, quality, medical cost, claim, and resource aspects. This pivotal role requires a delicate balance of meeting and exceeding member, plan sponsor, and provider expectations, thereby fostering member satisfaction, retention, and growth.

Key Responsibilities:

  1. Leadership Excellence: Proven track record in customer service leadership with a focus on developing, motivating, evaluating, and coaching staff.
  2. Organizational Proficiency: Strong business and organizational knowledge coupled with exceptional organizational skills, capable of handling multiple priorities, tasks, and fluctuating deadlines.
  3. Interpersonal Finesse: Demonstrated exceptional interpersonal skills, professionalism, and a customer service orientation that creates a positive working environment.
  4. Performance Assessment: Regularly assess individual and team performance, providing timely and constructive feedback. Monitor performance measures, ensuring adherence to schedules and allocation of resources.
  5. Collaborative Partnerships: Develop and maintain strong collaborative relationships with internal and external stakeholders, ensuring excellent communication and resource-sharing to achieve common service center objectives.

Candidate Profile:

  • Experience: Minimum of 2 years leading claim/customer service teams, with exposure to a claim/call center environment. ACAS experience is preferred, and familiarity with IDX is a plus.
  • Education: Associate’s degree or equivalent experience is the desired educational background.

Functional and Technical Skills:

  • In-depth experience in customer service, including HMO and traditional products.
  • Proficiency in Aetna applications, strategic desktop reporting, and Microsoft Office tools, including PowerPoint, Outlook, and Excel.

Required Skills:

  • Maximizing Work Practices
  • Collaborating for Results
  • Engaging and Developing People

Desired Skills:

  • Creating Accountability
  • Driving Change
  • Creating a Differentiated Service Experience

If you are ready to take on a challenging yet rewarding leadership role in a dynamic healthcare environment, apply now on Aetna’s BrassRing portal. Jobs are filled swiftly, so seize this opportunity to shape your career trajectory with Aetna.

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