Call Center Rep for Navient

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Gila, LLC, a subsidiary of the Fortune 500 company Navient Corporation, presents a Work From Home opportunity for individuals residing in Hawaii. As a Call Center Representative, you’ll play a crucial role in the MSB Department, commencing your journey with paid training starting on July 31st.

Why Join Gila?

  • Full-time position offering $13/hour with Monthly Incentive Potential based on performance.
  • Robust benefits package starting the month after joining, encompassing Medical/Dental/Vision Insurance, 401k with Company Match, Tuition Assistance, and more.
  • Career growth opportunities where your earnings align with your hard work.

About Gila, LLC and Navient Corporation:

Established in 1991, Gila, LLC specializes in revenue enhancement services, serving various public entities with exceptional customer service. As a wholly-owned subsidiary of Navient Corporation, Gila operates within a Fortune 500 framework, bringing together advanced technology, data management tools, and cutting-edge business practices.

Navient Corporation, traded on the NASDAQ, provides asset management and business processing solutions across education, healthcare, and government sectors. Headquartered in Delaware, Navient has a nationwide presence, striving to help clients and millions of Americans achieve financial success.

Job Responsibilities:

  1. Initiate contact with debtors, ensuring compliance with FDCPA, FCRA, TCPA, HIPAA regulations.
  2. Review payment alternatives with debtors and utilize skip trace tools.
  3. Adhere to dialer schedule and work standards, monitoring payment status.
  4. Document discussions with debtors and meet pre-established collection goals.


  • High School diploma or equivalent.
  • 1 year of telephone experience in collection, customer service, telemarketing, or call center.
  • Located in Hawaii.

Preferred Requirements:

  • 3-5 years of collections experience.

Skills and Knowledge:

  • Typing speed of at least 25 words per minute.
  • Data input skills of a minimum of 3,000 alpha and numeric.
  • Ability to learn Fair Debt Collection Practices Act and a predictive dialer.
  • Effective communication, questioning, and listening skills.
  • Ability to work independently with patience and tact in stressful situations.

Training and Working Schedule:

  • First 2-3 weeks: Monday – Friday 10AM – 7PM (Training)
  • Monday – Friday: 9AM – 6PM (Working Shift)

All employment offers are subject to standard background checks. Navient values diversity and is an Equal Opportunity Employer.

To explore this opportunity further, visit Navient Careers. Apply now, as opportunities like these don’t linger.

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