Tag Archives: Customer Service

Appointment Setter/Customer Service for Martin-Braack Partners LLC

Posted on 07/07/2017 by | Comments Off on Appointment Setter/Customer Service for Martin-Braack Partners LLC
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Appointment Setter/Customer Service for Martin-Braack Partners LLC in Evanston, IL

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Appointment Setter/Customer Service
Martin-Braack Partners LLC – Evanston, IL
$15 an hour – Part-time

We are looking for someone who is professional and kind on the phone and is not afraid of the word “No”. Persistence is key in this position, you will have a strict quota of 30-40 calls per day and scheduled calls with at least 12 people per week. You will be using a VOIP system and will be calling, leaving messages and texting. You will be responsible for being very organized and following a specific schedule and program with the people you are calling. Scripts will be given, but I would also like you to be natural and can easily speak to answer any resistance you might get.

2 years’ experience in phone sales and/or appointment setting is required
We offer a comfortable working environment
Pay is $15.00 per hour to start with Weekly and Monthly Bonuses.
30-day trial period will be given
Possible start times from 10am-3pm
3 hours per day 4 days a week, but hours can increase depending on performance
You will have a strict minimum goal of setting 4 meetings per week, if you believe you cannot meet this goal please do not apply
Please make sure you have reliable transportation to and from work
Monday through Friday ONLY; no nights, no weekends
Possible arrangement to work from home after 90 days
Bilingual a Plus -Spanish, Russian, Polish
Required experience:

sales: 1 year
Customer Service: 2 years
Appointment Setting: 2 years
Telemarketing: 2 years

Required languages:

Polish
Spanish
Russian
Chinese

https://www.indeed.com/cmp/Martin–braack-Partners-LLC/jobs
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Call Center Rep for Navient

Posted on 06/30/2017 by | Comments Off on Call Center Rep for Navient
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Call Center Rep for in Navient Honolulu, HI

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Title
Call Center Rep – Work From Home (Must Currently Live In Hawaii)
Req ID 1788167037
Description
Work From Home Opportunity – Must live in Hawaii!

We are hiring Full Time Call Center Reps to join our MSB Department on July 31st!

Why Join Gila?

Full Time
Paid Training starting on July 31st!
$13/hour plus Monthly Incentive Potential Based on YOUR Performance
Excellent Benefits that start the month after you start!
Generous Paid Time Off, Medical/Dental/Vision Insurance, 401k with Company Match, Tuition Assistance and more!
Career Growth
Your earnings are based on YOUR hard work!

Founded in 1991, Gila, LLC offers business process outsourcing focusing on revenue enhancement services. We serve state governments, transportation authorities, municipal government entities and other public entities, using a technology platform that delivers exceptional customer service. We empower talented employees with advanced technology, data management tools and leading edge business practices to exceed the expectations of our clients.

Gila, LLC is a wholly owned subsidiary of Navient Corporation, a Fortune 500 company publicly traded on the NASDAQ (NASDAQ: NAVI).

Navient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com.

The Court/Debt Collector/Resolution Agent initiates contact and responds to customers regarding the status of their past due account, the collection and financial resolution of outstanding balances. Notifies and provides information to customers establishing financial arrangements and answers questions about the repayment process. Please note – potential for Sunday shift work will be required.

Job Responsibilities:

Establishes contact with debtors for the purpose of collecting delinquent funds and bringing to final closure past due amounts while keeping strict adherence to all FDCPA, FCRA, TCPA, HIPAA regulations
Reviews alternatives for payment with debtors
Uses skip trace tools provided to locate debtors
Adheres to dialer schedule and work standards
Monitors payment status of accounts
Ensures all legal and company efforts have been take to collect accounts
Maintains proper documentation of discussions with debtors and enters information into computer
Maintains or exceeds pre-established goals relating to the collection of past due account.

Requirements

Training Schedule:

First 2-3 weeks – Monday – Friday 10AM – 7PM

Working Shift:

Monday – Friday: 9AM – 6PM

Must Have:

High School diploma or equivalent
1 year of telephone experience in a collection, customer service, telemarketing or call center environment
Located in Hawaii

Preferred Requirements:

3-5 years of collections experience preferred

Skills and Required Knowledge:

Typing of a minimum of 25 words per minute
Data input skills of a minimum of 3,000 alpha and numeric
Ability to learn Fair Debt Collection Practices Act
Ability to learn and have a comprehensive knowledge of collection steps
Ability to learn and have a comprehensive knowledge of using a predictive dialer
Ability to communicate clearly and effectively
Ability to improve questioning and listening skills
Ability to learn how to work independently
Patience and tact in working with customers, sometimes in stressful situations
Promptness and accountability
Ability to sit for extended periods of time

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender Identity Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
Type Full-time
Location Honolulu, HI
Date Posted Jun 30, 2017

https://www.candidatecare.com/srccsh/RTI.home?r=5000234041410&c=14&d=navient.candidatecare.com&rb=INDEED
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Customer Care Representative for Ipsy

Posted on 06/16/2017 by | Comments Off on Customer Care Representative for Ipsy
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Customer Care Representative for Ipsy in CA, NY, NC, TX

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Description

At ipsy, our customers are at the core of everything we do, and we’re committed to providing them with top-notch service. We’re searching for a support representative who is passionate about helping others, who can proactively offer solutions and ideas that will delight our members. This position is responsible for managing sensitive customer interactions, proposing creative solutions, and establishing rapport with our engaged community. Your schedule will be determined based on your time zone, and will include one weekend shift per week (shifts are 8 hours, 5 days a week).

This position is available to candidates in California, New York, Texas, or North Carolina. Depending on your location, you could either work on site at our office in San Mateo, CA, or remotely from your home.

COVER LETTER REQUIRED – We want to get to know you, so tell us about yourself! We’d like to hear why you’re interested in this role and what makes you a good fit for our team. Please include a memorable experience that you’ve had as a customer and what you consider the most important quality for someone who works in customer care.

You Are:

Support driven. You have a passion for problem-solving and enjoy being challenged. Helping others comes naturally to you.
Perceptive and empathetic. You proactively anticipate customer needs. You can adapt your tone and approach to fit a diverse range of customer personalities and situations.
Honest and authentic. You’re comfortable being yourself and genuinely enjoy connecting with others. You express yourself openly and respectfully, and function well as part of a team.
Reliable and accountable. You’re consistent, dependable, and adhere to a set work schedule.
You take ownership over the quality of your work and make an effort to improve.
Innovative. You’re a creative thinker who can offer solutions to the trickiest conundrums. You bring compelling ideas to the table in an effort to catalyze positive change.

Responsibilities:

Respond to customers in a professional, friendly, and timely manner to enhance our members’ knowledge of ipsy and create a positive experience for them
Manage sensitive issues while maintaining the highest level of professionalism; provide thoughtful, prompt resolutions with empathy and poise
Recommend solutions to complex or escalated situations through research and critical thinking
Share relevant, strategic insights with our product, marketing, and technology teams regarding overall customer experience and service-related trends
Strive to exceed volume and quality goals
Own additional projects as needed and prioritize carefully

Qualifications:

Bachelor degree or equivalent experience
1-3 years in customer-centric industry
Strong computer and typing skills, very comfortable with web-based applications and navigation between tools
Exceptional written communication skills with keen attention to detail
Entrepreneurial spirit with ability to manage workflow efficiently
Willing and eager to support new channels as needed (e.g., phone, social media)
Willing to work one weekend shift per week
Experience providing customer support via social media is a plus

http://jobs.jobvite.com/careers/ipsy/job/oFot5fwl?__jvst=Job%20Board&__jvsd=Indeed
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Supervisor/Customer Service for Aetna

Posted on 06/11/2017 by | Comments Off on Supervisor/Customer Service for Aetna
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Supervisor/Customer Service for Aetna in Bismarck, ND 58503

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POSITION SUMMARY
Responsible for the overall supervision of Customer Service employees and for achieving superior member performance through an integrated process of operational, quality, medical cost, claim and resource management while meeting and/or exceeding member, plan sponsor and provider expectations. Accountable for member satisfaction, retention, and growth by efficiently delivering competitive services to members.

Fundamental Components:
The candidate must have a strong track record of success in customer service leadership while exhibiting excellent oral and written communication skills. The ideal candidate must have strong business and organizational knowledge and be well organized. This position requires multi-tasking, problem solving skills and the ability to manage multiple priorities, tasks & fluctuation deadlines. Must demonstrate exceptional interpersonal skills, professionalism and customer service orientation. Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Is visible and available to staff to answers questions, monitor calls and give ongoing feedback. Assesses individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs; includes completion of monthly and annual scorecards. Monitors all performance measures such as daily stats and schedule adherence; allocates resources to meet volume and performance demands. Develops and maintains strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives. Remove barriers to job performance and ensures regulatory compliance. Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions. Effectively applies and enforces Aetna HR policies and practices, i.e., FML/EML, Attendance, Code of Conduct, Disciplinary Guidelines. Actively supports business continuity planning and ensures preparedness at all times.
Keeps Manager informed of assignments and progress.

BACKGROUND/EXPERIENCE desired:
2 years leading claim/customer service team.
Experience with claim/call center environment.
ACAS experience preferred. IDX experience a plus.

EDUCATION
The highest level of education desired for candidates in this position is a Associate’s degree or equivalent experience.

FUNCTIONAL EXPERIENCES
Functional – Customer Service/Customer Service – Member Services – HMO products/4-6 Years
Functional – Customer Service/Customer Service – Member Services – Traditional products/4-6 Years
Functional – Customer Service/Management: < 25 employees/1-3 Years Functional - Leadership/Act as company spokesperson to external constituents/1-3 Years Functional - Communications/Employee communications/1-3 Years TECHNOLOGY EXPERIENCES Technical - Aetna Applications/Aetna Strategic Desktop Reporting/1-3 Years/End User Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/End User Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User Technical - Desktop Tools/TE Microsoft Excel/1-3 Years/End User REQUIRED SKILLS Maximizing Work Practices Collaborating for Results Engaging and Developing People DESIRED SKILLS Creating Accountability Driving Change Creating a Differentiated Service Experience https://sjobs.brassring.com/TGWebHost/jobdetails.aspx?jobId=42723&partnerid=25276&siteid=5012&codes=BR_INDS
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Customer Care Email Specialist for Hayneedle

Posted on 05/26/2017 by | Comments Off on Customer Care Email Specialist for Hayneedle
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Customer Care Email Specialist for Hayneedle in Omaha, NE

Some responsibilities include:

What does a Customer Care Email Specialist at Hayneedle do?

• Respond to sales and service requests from all email queues.
• Support all customer interactions via phone on a daily basis.
• Demonstrate care and professionalism when responding to all written communication by having the written correspondence be clear, concise, and free of errors.
• Represent company with positive reflection of values and mission.
• Utilize excellent customer service skills to research and resolve customer issues.
• Demonstrate empathy, drive and enthusiasm while handling customer questions, complaints and inquiries.
• Ownership of customer service resolutions through entire life cycle of customer service complaint or issues.
• Internal communication with Vendor Specialist team members to address escalated vendor issues that affect the customer experience.
• Offer input to Operational Supervisor concerning customer issues as well as changes and updates needed to websites.
• Meet productivity goals.
• Use judgment in the resolution of service issues to prevent monetary loss.
• Attend training and coaching sessions to keep pace with product changes and updates.
• Accurately input customer information.
• Close sales (during high call volume periods) and provide after sale support.
• Build confidence in our potential customer by having a friendly phone presence and strong product knowledge and strong understanding of customer service policies.

https://www5.recruitingcenter.net/Clients/NetShops/PublicJobs/controller.cfm?jbaction=JobProfile&Job_Id=11178&esid=az
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Help Desk / Customer Service for ZingTask

Posted on 05/24/2017 by | Comments Off on Help Desk / Customer Service for ZingTask
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Help Desk / Customer Service for ZingTask in Tempe, AZ

Some responsibilities include:

$25,000 – $31,200 a year

You might be the help desk / customer service wizard we need if you are the following…

Detail : Extremely detail oriented
Self Managing : Can work with little to no supervision
Ready & Willing : You thrive to complete every help desk ticket that comes your way and are ready for the next challenge
Computer Skills: You have strong computer instincts, so you aren’t afraid to work with applications you haven’t seen before and you know how to troubleshoot common computer issues
Perfection Driven: You are your own most important audience and biggest critic; you regularly go the extra mile to get things “just right”, even when the user/client/boss may never notice
Quality : You are a always professional, efficient, consistent, and on top of your game

Requirements and Experience:

Strong written and verbal communication skills are a MUST
Excellent organizational, time management, and time tracking skills
Demonstrated attention to detailed, accurate documentation

Skills:

Able to analyze customer emails and provide a grammatically perfect response that addresses all aspects of a customer’s concerns
Able to handle incoming phone calls from customers, providing information, and setting appointments per customer requests
Track multiple issues at the same time
Ability to troubleshoot software malfunctions
Able to work efficiently on a remote based team of co-workers

Job Type: Full-time

Salary: $25,000.00 to $31,200.00 /year

Required education:

Associate

Required experience:

Remote Customer Service: 2 years

https://www.indeed.com/cmp/ZingTask/jobs/Help-Desk-4f7045d81c6bae54
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Inbound Customer Service

Posted on 05/19/2017 by | Comments Off on Inbound Customer Service
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Inbound Customer Service for Arise

Some responsibilities include:

We are looking at ALL applicants, but carefully selecting a few agents to work from home.
Please email a request for an application if you are interested in working from home, taking inbound customer service calls for well known companies that we all shop with. This is not collections nor cold selling, but actual customer service calls for inbound order taking, vacation travel bookings (resorts & cruise lines), computer tech support & internet billing, cell phone plan billing and call plan changes, catalog orders etc. There are many different companies to work for. We will discuss with you the particular companies upon application & certification. We have been featured on many night time Major News channels and have been recognized and supported by the President of the US as the company is creating more US jobs and cutting back on International call centers.

1. Work in the comfort of your own home as an Independent Contractor
2. Work in your pj’s (if you wish)
3. Set your own hours (per clients hours of operation)
4. PLEASE only apply if you are dependable and reliable
5. Get pd Direct Deposit twice a month!

Minimum Requirements

• Regular Home phone (No Cell Service/CAN use VOIP for many clients)
• High Speed Internet (Must be DSL or Cable)
• Computer with Windows 7, 8 or 10 and at least 2Gig Ram
NO WINDOWS VISTA or XP (minimal clients are compatible currently w/windows 8, additional exclusions may be noted for some clients)
• Will quickly need to purchase (upon start) reliable headset with phone jack and USB capability
• Verifiable work at home employment experience showing reliability
• Quiet, uninterrupted home work space
• Any forms needed in your state for independent contractor work

CLICK HERE to view this job opportunity (the link will be in the Google result). Apply now. Jobs go fast!

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Summer Part Time Customer Service

Posted on 05/19/2017 by | Comments Off on Summer Part Time Customer Service
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Summer Part Time Customer Service

Some responsibilities include:

We are looking for a positive, outgoing, problem solving, team playing agent for customer service, working from home.

Computer with high speed internet and a quiet place to work required. Hours will be from 12pm to 5pm, Monday through Friday starting June 1 working through to the fall school start. Date to be determined and flexible with the right person.

Paid training will be 1 week in the company office.
Please submit a resume or you will not be considered.

CLICK HERE to view this job opportunity (the link will be in the Google result). Apply now. Jobs go fast!

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Customer Service for Skybridge Americas

Posted on 10/30/2016 by | Comments Off on Customer Service for Skybridge Americas
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Customer Service for Skybridge Americas in Minneapolis, MN

Some responsibilities include:

Our PART TIME work from home opportunity benefits your busy life with more flexiblility while providing you with additional income!

Our Home Agents have ideal schedules to balance home, or school, and work to fit busy lifestyles! We are growing and looking for amazing people to join our part time team! To be eligible, you must live in Minnesota or Wisconsin.

Hours of Operation:

Part Time Days and Weekends (every other Saturday/Sunday)

We offer incentives that pay up to an additional $0.50 per hour based on performance, weekly bonuses, and incentive programs of up to $500+ per month!

What you need to get started:

Home Computer/Desktop
Land line telephone with local Mpls-St. Paul Area Code for business use only – 612, 651, 952, 763 (Vonage is acceptable)
Phone Headset (may be ordered prior to start)
High Speed internet connection
A quiet space to work

Skybridge offers:

Part Time Train from home – no need to come in office!
Fully Paid Training online with live instructors!
Pay increases at 6 months and annually from start date
Flexible environment to meet your busy life!
Incentive programs with potential of $50 – $500+ per month to supplement your income!

What are the responsibilities?

– Answer incoming calls/e-mails/voicemails, respond to customer questions / complaints / program inquiries; ensure all inquiries are handled and documented per the program protocol in a timely, accurate, and professional manner
– Accurate data entry in consumer database
– Friendly and professional customer service on and off the phone
– Be on time and a team player to meet the customer needs!
– Other support as required

Required Qualifications

– Minimum of some High School Diploma/GED or equivalent combination of experience/education;
– Excellent professional verbal and written communication skills
– Strong computer skills including the ability to navigate the Internet and other computer programs;
– Ability to sit for long periods of time and duration of shift
– Ability to hear and use a headset; use a phone
– Ability to type and use a mouse/computer
– Ability to multitask (speak and type at the same time)

https://workforcenow.adp.com/jobs/apply/posting.html?client=SKYBAM&jobId=103264&source=IN

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Call Center Agent/Customer Service for Credit Mail Experts

Posted on 10/30/2016 by | Comments Off on Call Center Agent/Customer Service for Credit Mail Experts
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Call Center Agent/Customer Service for Credit Mail Experts, LLC in San Jose, CA

Some responsibilities include:

$10 an hour – Contract

Do you enjoy talking with people ?
Do you enjoy working from home ?
Do you want flexible hours ?

Then this is the job for you .

Right now we are interviewing call center agents to help with our remote call centers.
What we expect from you.
Answer incoming calls with care
Maintain accurate notes
Work shifts that you decide, days, afternoon, nights ,weekends what ever fits your life.
Great for stay at home people or retiree

What you can expect from us:

Starting wage $10 – $12 per hour based on experience

Get paid every week
Training on both product and software
Ability to work from home

Requirements:
MUST be able to work NIGNTHS and WEEKENDS
MUST be fluent in English and be clear
MUST have at least 3 years call center experience working from home independently

Job Type: Contract

Salary: $10.00 /hour

Required experience:

Work Nights: 3 years
Work Weekends: 3 years
Outbound Sales Calls: 3 years
Computer Knowledge: 3 years

http://www.indeed.com/cmp/Credit-Mail-Experts-1?from=vjcmpinfo&fromjk=7da1f1660ef6eb7b&attributionid=vjcmpinfo
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