Tag Archives: Customer Care Representative

Customer Care Representative for Ipsy

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Customer Care Representative for Ipsy in CA, NY, NC, TX

More about the Job:


At ipsy, our customers are at the core of everything we do, and we’re committed to providing them with top-notch service. We’re searching for a support representative who is passionate about helping others, who can proactively offer solutions and ideas that will delight our members. This position is responsible for managing sensitive customer interactions, proposing creative solutions, and establishing rapport with our engaged community. Your schedule will be determined based on your time zone, and will include one weekend shift per week (shifts are 8 hours, 5 days a week).

This position is available to candidates in California, New York, Texas, or North Carolina. Depending on your location, you could either work on site at our office in San Mateo, CA, or remotely from your home.

COVER LETTER REQUIRED – We want to get to know you, so tell us about yourself! We’d like to hear why you’re interested in this role and what makes you a good fit for our team. Please include a memorable experience that you’ve had as a customer and what you consider the most important quality for someone who works in customer care.

You Are:

Support driven. You have a passion for problem-solving and enjoy being challenged. Helping others comes naturally to you.
Perceptive and empathetic. You proactively anticipate customer needs. You can adapt your tone and approach to fit a diverse range of customer personalities and situations.
Honest and authentic. You’re comfortable being yourself and genuinely enjoy connecting with others. You express yourself openly and respectfully, and function well as part of a team.
Reliable and accountable. You’re consistent, dependable, and adhere to a set work schedule.
You take ownership over the quality of your work and make an effort to improve.
Innovative. You’re a creative thinker who can offer solutions to the trickiest conundrums. You bring compelling ideas to the table in an effort to catalyze positive change.


Respond to customers in a professional, friendly, and timely manner to enhance our members’ knowledge of ipsy and create a positive experience for them
Manage sensitive issues while maintaining the highest level of professionalism; provide thoughtful, prompt resolutions with empathy and poise
Recommend solutions to complex or escalated situations through research and critical thinking
Share relevant, strategic insights with our product, marketing, and technology teams regarding overall customer experience and service-related trends
Strive to exceed volume and quality goals
Own additional projects as needed and prioritize carefully


Bachelor degree or equivalent experience
1-3 years in customer-centric industry
Strong computer and typing skills, very comfortable with web-based applications and navigation between tools
Exceptional written communication skills with keen attention to detail
Entrepreneurial spirit with ability to manage workflow efficiently
Willing and eager to support new channels as needed (e.g., phone, social media)
Willing to work one weekend shift per week
Experience providing customer support via social media is a plus

Apply now. Jobs go fast!

Customer Care Representative for CaptureNet in Watertown, NY

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Customer Care Representative for CaptureNet in Watertown, NY
Some responsibilities include:

Customer Care Representative: Work From Home
Supporting CaptureNet’s values in Innovation, Trust, Candor, Passion, Performance and Fun the Customer Care Representative resolves account balances on all uninsured and balance after insurance accounts with a consultative customer service focused approach. With respect and empathy, the Customer Care Representative facilitates payment processing, setting up payment plans, verifying insurance and eligibility, facilitating charity care applications, explaining patient bills, and assisting with billing discrepancy/issues.


Answer inbound calls and patient portal chats from guarantors/patients in a professional, helpful, and respectful manner that gives the caller an excellent experience.
Deescalate upset callers.
Educate guarantors about their financial responsibility for the services rendered by the healthcare provider with a consultative approach.
Assist guarantor by determining and initiating the appropriate action plan to resolve a an account balance.
Educate guarantors about their payment options and expectations to pay within the designated time frame per policy.
Collects and processes payments from guarantors. Negotiate and set patient payment plans as necessary based on preset guidelines. Assist guarantors with online payments as needed.
Provide the caller with accurate information about financial assistance and charity care policies and processes.
Facilitate discounting per policy.
Thoroughly research balance disputes by utilizing every tool available, including CaptureNet systems, Hospital Patient Accounting Systems and other reference material.
Assist callers in troubleshooting technical difficulties on the patient portal.
Responds timely and accurately to follow up items that are assigned.
Documents all communication appropriately for every account level interaction.
Suspends patient workflow when appropriate, while balance discrepancies, disputes and insurance adds are addressed.
Escalate calls as requested to the Customer Care Lead, after attempting to assist the caller.
Accurately research and verify insurance eligibility when a guarantor/patient requests that the balance due be billed to an additional insurance payer.
Thoroughly document care and charge disputes forwarding the complaint to the appropriate department.
Initiates and prepares follow up contact with guarantor and or patient, as necessary.
Perform outbound calls as requested.
Complete special projects as requested.
Maintain and ensure the confidentiality of all guarantor and patient information at all times as required by the HIPAA, PCI, FDCPA regulations.
Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation
Informs lead of any operational issues impacting workflow or patient satisfaction in a timely manner (e.g. technology issues or any issue that does not allow the job function to be performed).

Measurable Expectations:

Schedule Adherence of 98% or better
Productivity of 90% or better
QA score of 90% or better
Average Handle Time of 5.5 Minutes or better

Required Qualifications:

High School Diploma or GED required.
One (1) year of experience in a hospital business office or prior experience in accounts receivable management preferred.
Experience with Word and Excel
Strong verbal, written, and negotiation skills are required to deal with patient’s financial issues. Strong typing skills are also required to document all work.
Experience with Hospital Patient Accounting Systems experience preferred.

Job Type: Part-time

Required education:

High school or equivalent

Required experience:

Customer Service: 1 year
Patient Accounting: 1 year

To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

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