• Hiring Work at Home Jobs 11.06.2017 Comments Off on Supervisor/Customer Service for Aetna
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    Supervisor/Customer Service for Aetna in Bismarck, ND 58503

    More about the Job:

    POSITION SUMMARY
    Responsible for the overall supervision of Customer Service employees and for achieving superior member performance through an integrated process of operational, quality, medical cost, claim and resource management while meeting and/or exceeding member, plan sponsor and provider expectations. Accountable for member satisfaction, retention, and growth by efficiently delivering competitive services to members.

    Fundamental Components:
    The candidate must have a strong track record of success in customer service leadership while exhibiting excellent oral and written communication skills. The ideal candidate must have strong business and organizational knowledge and be well organized. This position requires multi-tasking, problem solving skills and the ability to manage multiple priorities, tasks & fluctuation deadlines. Must demonstrate exceptional interpersonal skills, professionalism and customer service orientation. Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Is visible and available to staff to answers questions, monitor calls and give ongoing feedback. Assesses individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs; includes completion of monthly and annual scorecards. Monitors all performance measures such as daily stats and schedule adherence; allocates resources to meet volume and performance demands. Develops and maintains strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives. Remove barriers to job performance and ensures regulatory compliance. Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions. Effectively applies and enforces Aetna HR policies and practices, i.e., FML/EML, Attendance, Code of Conduct, Disciplinary Guidelines. Actively supports business continuity planning and ensures preparedness at all times.
    Keeps Manager informed of assignments and progress.

    BACKGROUND/EXPERIENCE desired:
    2 years leading claim/customer service team.
    Experience with claim/call center environment.
    ACAS experience preferred. IDX experience a plus.

    EDUCATION
    The highest level of education desired for candidates in this position is a Associate’s degree or equivalent experience.

    FUNCTIONAL EXPERIENCES
    Functional – Customer Service/Customer Service – Member Services – HMO products/4-6 Years
    Functional – Customer Service/Customer Service – Member Services – Traditional products/4-6 Years
    Functional – Customer Service/Management: < 25 employees/1-3 Years Functional - Leadership/Act as company spokesperson to external constituents/1-3 Years Functional - Communications/Employee communications/1-3 Years TECHNOLOGY EXPERIENCES Technical - Aetna Applications/Aetna Strategic Desktop Reporting/1-3 Years/End User Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/End User Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User Technical - Desktop Tools/TE Microsoft Excel/1-3 Years/End User REQUIRED SKILLS Maximizing Work Practices Collaborating for Results Engaging and Developing People DESIRED SKILLS Creating Accountability Driving Change Creating a Differentiated Service Experience https://sjobs.brassring.com/TGWebHost/jobdetails.aspx?jobId=42723&partnerid=25276&siteid=5012&codes=BR_INDS
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  • Hiring Work at Home Jobs 04.06.2017 Comments Off on Reservation Agent for Active Network
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    Reservation Agent for Active Network

    More information about the job:

    Scope:

    We are looking for applicants who can work from the comfort of their own home, assisting customers over the phone with reservations and customer support for residents in the states of: AL, AR, DE, FL, GA, IA, ID, IN, KY, LA, MS, NY, OH, OR, PA, TX, WI, NH.

    This is a legitimate part time, seasonal home based position. Our seasonal needs are expected to run through early September 2017 with a chance for future (12 month per year) part-time status. You will be part of our growing Work-At-Home Department assisting customers with camping reservations in multiple states, including multiple State Parks. As a Work-At-Home employee you will receive continual support from our supervisory staff, Information Technology (IT), Training, and Human Resources groups.

    Be part of the latest trend in call center work by accepting incoming calls and entering reservation requests into our comprehensive database. There are no out-bound calling or sales/commission requirements; W2 provided.

    What will you need to work from home?

    A quiet work environment that provides the following:
    You will need a standard phone line. First choice is POTS/Analog phone landline. We are able to accept some cable/digital providers. We are not able to accept wireless, satellite or VoIP providers.
    High-Speed internet connection, be able to be connected directly to the vendor’s modem by Ethernet cable (NO wireless).
    Modem and phone line need to be accessible from your intended workstation.
    Have a desktop monitor (NO all-in-one, tablets, laptops or TV’s as monitors

    Job duties include:

    Accessing company programs using company provided equipment which includes a hard drive Thin Client unit and headset in order to meet customer requests.
    Assist our customers over the phone with their reservation requests, answer questions, and trouble shoot.
    Communicate effectively using scripted material, policy, guidelines, and procedures.
    Query information within the company data bases in order to support customers using our products and services.
    Maintain productivity goals and quality assurance standards.
    Adhere to our formal attendance expectations and overall company policies and procedures.
    Attend all mandated virtual training sessions, including ongoing training and development plans. Other projects and duties as assigned

    Basic requirements:

    Excellent communication and customer service skills, the ability to communicate remotely by phone, email and instant messaging (IM).
    Solid computer skills including internet knowledge (such as basic searching and queries), IM, email, some basic technical terminology
    Must be organized and self-motivated
    Minimum typing speed of 20 to 30 wpm
    Be able to provide a minimum of 25-29 hours of schedule availability, including weekend availability.

    Perks:

    Great work environment and awesome co-workers. Work and train from the comfort of your own home and save on transportation costs.
    ACTIVEx, our award winning employee participation program, will help you grow personally and professionally.
    Our ACTIVE Advantage program will help you save on activities, gear, and travel.

    Apply now. Jobs go fast!

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  • Hiring Work at Home Jobs 02.06.2017 Comments Off on Customer Technical Support Specialist Phone & Live Chat Support for eXcell
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    Customer Technical Support Specialist Phone & Live Chat Support for eXcell in Phoenix, AZ 85004

    More about the Job:

    Responsibilities:
    As a Customer Technical Support Specialist you will fully resolve troubleshooting, billing, and product inquiries from their end clients’ via inbound phone call, live chat and email channels.
    Customer Technical Support Specialists take pride in creating amazing outcomes and experiences at every contact.

    Nice to Have:
    A minimum of 6 months in a Technical Support and / or Customer Service role (previous Call Center experience strongly preferred)
    Ability to work from home after completion of the 5 week training course in at one of our the 4 Phoenix, Arizona campus training locations – home office space, phone and high-speed internet required
    Ability to speak to a wide range of clients clearly, while effectively documenting in multiple systems
    Ability to quickly, calmly, and professionally engage clients to understand their questions / issues and deliver a solution with an experience that surpasses expectations
    Critical thinking, creative problem solving, driving customer success and multitasking skills
    Proven ability to consistently deliver excellent customer service
    Must be technically savvy
    Demonstrated desire to learn and grow within an organization
    Proficiency on PC &/or MAC + web browsers as well as a variety of call center ticketing / call tracking systems
    Must be available to commit to a 5 day per week / 8 hour per day shift between the hours of 5:00AM – 10:00PM any day of the week and weekend, including holidays
    Must complete mandatory 5 week on-site training course / Monday – Friday 8:30am to 5:30pm (no exceptions)
    Spanish speaking applicants desired

    Perks of joining the Customer Technical Support Team:
    Opportunity to work from home; we provide the equipment with phone and high-speed internet reimbursement
    Free snacks and lunches provided throughout training
    A fun, fast-paced and casual work environment
    Tons of growth and career advancement opportunities

    https://www.indeed.com/cmp/Excell-2/jobs
    Apply now. Jobs go fast!

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  • Hiring Work at Home Jobs 31.05.2017 Comments Off on Chat Customer Service Specialist for GC Services
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    Chat Customer Service Specialist for GC Services in Kennesaw, GA

    More about the Job:

    Responsibilities

    Answer incoming chats, up to two concurrently, for GC Clients
    Provide contact completion and/or alternate solutions for the caller
    Handle customer chats, despite the degree of difficulty, in a courteous and business-like fashion
    Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines
    Must attend regularly scheduled video conferences for team meetings and one on one coaching
    Adhere to Company attendance, punctuality, and meal and rest break requirements
    Maintain concentration and focus in order to meet performance goals
    React positively to an ongoing, changing environment
    Maintain good working relationship with assigned supervisors and coworkers
    Work safely without presenting a threat to self or others
    Perform additional duties as required by management

    Qualifications

    Education:

    High School Diploma or GED is required

    Experience:

    Six months of customer service experience is preferred.

    Computer Experience:

    Experience with personal computers preferred. MAC use a plus.
    Must be able to type quickly and accurately, 35 wpm with 95% accuracy, use a mouse effectively, and have a basic understanding of operating systems. 45 wpm is preferred.
    Must be able to troubleshoot basic computer issues including connectivity with internet service provider.

    Skills & Abilities:

    Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.
    Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information.
    Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
    Must be able to maintain a high level of confidentiality in dealing with customer information.
    Must be able to provide quality customer service and able to work with difficult or emotional customers, on occasion, while still maintaining a strict level of professionalism.
    Ability to establish and maintain effective working relationships with supervising personnel and co-workers.
    Ability to remain alert and ready to accept calls, even during periods of low call-volume.
    Ability to project and convey a positive, concerned, and professional image to customers.
    Ability to be adaptable and quickly adjust to change.
    Must be able to conduct data search efficiently and effectively while working within specific time constraints.
    Ability to maintain a well-organized work area.
    Write in a clear and concise manner
    Manage time effectively
    Solve problems or issues that may come up
    Concentrate and focus for extended periods of time
    Cope with high-stress and changing environment
    Remain alert at all times
    Adhere to policies and procedures
    Adhere to work schedule and punctuality requirements

    Work From Home Requirements

    Must have a hard wired internet connection that is, at a minimum, 10 mbps download and 5 mbps upload (must provide proof of internet speed)
    Must have a workspace which is free from outside noise and distractions

    All job offers are contingent upon completion of drug and background checks.

    https://careers-gcserv.icims.com/jobs/2127/home-based—chat-customer-service-specialist—kennesaw%2c-ga/job?mobile=false&width=990&height=500&bga=true&needsRedirect=false&jan1offset=-420&jun1offset=-420
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  • Hiring Work at Home Jobs 31.05.2017 Comments Off on Healthcare Economics Consultant for UnitedHealth Group
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    Healthcare Economics Consultant for UnitedHealth Group in Cypress, CA

    More about the Job:

    Position Description

    Some people take things as they come. Others relentlessly push themselves to go farther. Combine health care and technology, which are two of the fastest-growing fields on the planet, with UnitedHealth Group’s culture of performance, collaboration and opportunity and this is what you get: industry-leading health care services at a company that’s improving the lives of millions.

    As the Health Care Economics Consultant you will design and develop reports and analyze data to measure clinical outcomes, network performance and methodology levers. You will investigate key business problems through quantitative analyses of utilization and health care costs data. As the Consultant, you will interpret and analyze clinical data from various sources and recommend best approaches for its consolidation. Your analyses will be used to create viable, real-world solutions in a complex health care landscape. The work is as challenging as it is rewarding. You’ll open doors to new opportunities. This is where bold people with big ideas are writing the next chapter in health care. Join us. There’s never been a better time to do your life’s best work.(sm)

    Primary Responsibilities:

    Works with less structured data, and recognizes data patterns and potential issues and makes recommendations

    Proactively discovers potential areas for medical cost improvement and management / healthcare initiative strategies

    Performs data cleaning, preparation, reporting, and analysis

    Leverages existing and ad-hoc reporting capabilities to identify trends in health plan performance and opportunities for medical expense reduction

    Performs data extraction, aggregation, and quality checking from multiple sources and tables in support of trend identification, root cause analysis, affordability initiative development, and validation/measurement of medical expense reduction initiatives

    Provides consultative advice and interprets and summarizes analytical findings

    Researches, identifies, and implements new approaches and methods to facilitate medical cost management

    Requirements
    To be considered for this position, applicants need to meet the qualifications listed in this posting.

    Required Qualifications:

    Bachelor’s degree or equivalent work experience

    3+ years of work experience in data analytics using SAS

    2+ years UNIX / AIX (6.1)

    Experience working with relational databases and large data sets

    Strong SAS programming skills including Data step, SAS macros, Proc SQL, and SAS / DDE

    Proficient with MS Excel

    Preferred Qualifications:

    M.S. degree

    Health care industry experience

    Ability to be flexible and adaptable in a fast paced environment

    Must be a self-starter, detail-oriented, and strong analytic skill sets

    Excellent SAS technical/advanced level programmer

    Excellent critical thinker

    https://careers.unitedhealthgroup.com/data/jobs/healthcare-economics/714469-healthcare-economics-consultant-cypress-ca-or-telecommute?utm_source=ppcportfolio&utm_medium=job_posting&utm_campaign=smh_bbm&utm_term=indeed_sponsored&utm_content=smh_usa_ent_bbm&Taleo_ID=JB-14888
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  • Hiring Work at Home Jobs 31.05.2017 Comments Off on Sales Design Consultant for Closets by Design
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    Sales Design Consultant for Closets by Design in Cincinnati, OH 45202

    More about the Job:

    SKILLS :

    Highly motivated, self-starter
    Establish goals and monitor results
    Possess excellent communication skills (verbal and written)
    Mathematical aptitude
    Able to negotiate and close sales deals
    Able to discuss money and budgets
    Willing to ask for the business
    Able to adjust sales style to clients

    JOB REQUIREMENTS :

    Professional appearance and positive attitude
    Comfortable working in a commission sales environment
    Great time management skills
    Effective problem solver
    Create designs and recommendations for client spaces
    Generate accurate price proposals
    Close the sale
    Offer exceptional customer service from the first appointment through completion of the order
    Attend and participate in monthly Product/Design sales meetings
    Basic math skills (fractions, decimals, and percentages)
    Good mechanical aptitude – able to take accurate measurements
    Design, kitchen/bath, space planning background helpful but not necessary

    BENEFITS:

    Flexible Schedule
    Preset appointments – no cold calling
    Work from home or from our Blue Ash Design Center
    Fun and creative work environment
    Dedicated sales support and mentoring
    Continuous product training and development
    Aggressive marketing program
    Collateral design material
    Commission based, Monthly Bonuses, Training Programs, and Benefits

    https://www.indeed.com/cmp/Closets-By-Design-88a2072c/jobs

    Apply now. Jobs go fast!

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  • Hiring Work at Home Jobs 30.05.2017 Comments Off on Email Deliverability Specialist for EngageIQ
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    Email Deliverability Specialist for EngageIQ in Santa Clara, CA

    More about the Job:

    Who we are:

    We are an innovative Internet marketing company in Santa Clara, California—the heart of Silicon Valley, and are allowing remote work for this position.

    Our global team of technology-driven entrepreneurs and marketers deliver ambitious amounts of online leads to hundreds of companies every year.

    We need an email marketing specialist to join our family and become a pivotal part of our business, as we continue to grow year by year.

    What we’re looking for:

    You should …

    Know the ins and outs of e-mail deliverability, and have hands-on experience with volume in e-mails.
    Have experience with e-mail marketing and sending e-mails to large numbers of subscribers
    Be able to guide the development of scripts to analyze deliverability of emails.
    Be able to set up and monitor delivery metrics, and develop plans to improve inbox placement.
    Be able to work with a team to make sure we are in compliance with legal requirements such as CAN-SPAM.
    Be able to maintain IP reputation.
    Be able to remedy blacklists, identify spam traps, and work with an ISP to optimize sending rates.
    Have a proven track record.
    Have experience with deliverability testing.
    Have strong knowledge of email filtering technologies.
    Have great knowledge and standing within the email deliverability community.
    Have previous experiencing working successfully in an environment requiring employees to wear multiple hats.
    Have working knowledge with return path, lasbhack, message systems, SNDS, RBLS, MTA, MxToolbox, Spamhaus. 250ok, Email on Aci, and FBL/CFL.
    Have technical knowledge of mail servers (Postfix, Port25, Mdaemon, Message Systems, etc.).
    Have working knowledge of maintaining IP reputation.
    Have working knowledge of constructing emails to render accurately and test against all clients and browsers.
    Have strong knowledge of hand-coding HTML, CSS, JavaScript and slicing and implementing existing images in email and web.
    Be able to run reports on deliverability, as well as analyze them and make recommendations based on that analysis.

    Your job responsibilities:

    Work with all members of our marketing and technology team to develop a strategy for growing our e-mail.

    Identify opportunities, and troubleshoot and fix.

    Drive our strategy for subscriber acquisition and improve user experience and targeting.

    Follow e-mail and website analytics and use them to identify untapped areas for growth.

    Perform copywriting and work with our graphic designer to come up with creatives[TT1] .

    Oversee the full life cycle of an e-mailing campaign, from conception of the idea to testing, measuring, and optimizing.

    Compensation includes: competitive salary and bonus.

    https://engageiq.hiringthing.com/job/44369/email-deliverability-specialist-remote-work-ok?s=inp
    Apply now. Jobs go fast!

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  • Hiring Work at Home Jobs 30.05.2017 Comments Off on Customer Service Representative for Slingshot
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    Customer Service Representative for Slingshot

    More about the Job:

    $10 – $13 an hour – Full-time, Commission
    About us:
    Slingshot is a quickly-growing startup located in Orem, Utah. We’re shaking up the pest control industry with tools that help our clients achieve the speed, interactivity, and around-the-clock availability that modern customers expect.

    Learn more:
    http://getslingshot.com/about

    At-home Customer Service Representative:
    As a Slingshot CSR, you’ll provide top-notch customer service via phone and live web chat, schedule appointments, and connect customers with our in-house pest specialists – all from the comfort of your own home. No pants? No problem.

    Requirements:
    What we need:

    Friendliness, intelligence, and a genuine care for people
    Articulate and clear communication (written and verbal)
    Full-time availability (35+ hours/week) and scheduling flexibility (some weekends + holidays)
    Internal motivation – we’re looking for candidates who’ll hit the ground running and provide excellent work without the need of a babysitter
    Desire to work from home (need to live within a 1.5-hour commute of Orem, UT). You don’t have to work from home, and can choose to work in the office if you wish.

    What you’ll do:

    Bridge the communication gap between pest control companies and their customers
    Respond to customer requests via phone and live web chat
    Schedule appointments for customers
    Connecting potential new customers with in-house pest specialists
    Help fuel Slingshot’s rapid growth

    Benefits:
    What you’ll gain:

    Experience in a fun, fast-paced startup environment (Check us out on Glassdoor)
    Great pay and incentives
    Awesome benefits: Health Care, PTO, 401K Match, Gym
    An opportunity to work alongside company founders and executives
    Exposure to an $8 billion industry
    The flexibility and convenience of an at-home position
    Growth opportunities – we’re growing fast and do our best to hire from within

    https://www.indeed.com/cmp/Slingshot/jobs
    Apply now. Jobs go fast!

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  • Hiring Work at Home Jobs 26.05.2017 Comments Off on Training Trainer for Alorica
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    Training Trainer for Alorica in San Antonio, TX 78208

    Some responsibilities include:

    You ready? Let’s do this.

    JOB SUMMARY

    Performs responsible supervisory work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.

    JOB FUNCTIONS

    Training Delivery.
    Testing and Course Review.
    Mentoring and Coaching.

    KEY JOB RESPONSIBILITIES

    Conducts new hire, program revision and remedial training following instructional guides.
    Evaluates trainee performance.
    Provides written evaluations of employee performance to management as required.
    Maintains positive, consistent communication with departments and corporate staff.
    Reports on progress of assigned projects to Training Manager.
    Maintains ongoing dialogue with department heads as needed.
    Maintains accurate training records.

    About Alorica:

    Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

    MINIMUM EDUCATION AND EXPERIENCE

    High School Degree, GED or other equivalent education.
    Associates degree preferred.
    Two (2) years’ experience in training and/or customer call center experience.

    Knowledge, Skills and Abilities

    Demonstrated knowledge of adult learning techniques and best practices in training delivery.

    Demonstrated knowledge of specific account provisions, products, and policies.

    Ability to communicate effectively both orally and in writing.

    Excellent listening skills.

    Demonstrated proficiency of presentation skills.

    A wide degree of creativity and latitude is expected.

    Knowledge of Microsoft Word, Excel, and PowerPoint.

    https://aloricajobs.taleo.net/careersection/nonstaff/jobdetail.ftl?job=119772&lang=en
    Apply now. Jobs go fast!

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  • Hiring Work at Home Jobs 26.05.2017 Comments Off on Enterprise Support Agent for GitHub
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    Enterprise Support Agent for GitHub

    Some responsibilities include:

    Responsibilities

    Take in-bound phone support requests
    Triage incoming support tickets
    Work collaboratively with other support teams
    Manage communication around customer tickets
    Troubleshoot and help solve highly complex support tickets
    Escalate issues to other support engineers and managers as applicable
    Work with our Engineering team to prioritize issues and development
    Work with our Documentation team to improve customer-facing resources

    You Must Have

    Current legal working authorization and currently residing in one of the following countries: Austria, Croatia (also called Hrvatska), Denmark, France, Germany, Ireland, Netherlands, Spain, Sweden, Switzerland, or United Kingdom
    Knowledge of Linux servers
    General understanding of how modern web applications work
    Enthusiasm for working directly with customers
    Ability to clearly write and orally communicate technical information
    Ability to review and understand code (Ruby / Bash)
    Must have a workspace conducive to answering phone calls
    Prior experience providing technical support
    Excellent problem solving skills
    Strong empathy for GitHub users and GitHub Support
    Stellar English and grammar skills

    Bonus points if you have

    Technical experience (QA, documentation, systems administration, etc.)
    Familiarity with Git and GitHub

    https://jobs.github.com/positions/38850b78-f964-11e6-9400-3ff75e7e73fe
    Apply now. Jobs go fast!

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