Tag Archives: french

French Speaking Customer Service Representative for Highway Toll Administration

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French Speaking Customer Service Representative for Highway Toll Administration in Portland, ME

Some responsibilities include:

Your day to day may include…

Answering phone calls all day from customers around the country
Addressing all customer concerns over the phone, email and/or online chat
Reviewing disputed toll charges
Investigating billing inquiries
Maintaining a thorough knowledge of toll roads throughout the country (we will train)
Ensuring customer addresses are correctly logged in our database

If the following describes you…

You have a High School Diploma or Graduate Equivalency Degree;
You have a minimum of 1 year of related experience in a customer care environment
You are fully fluent in French, both written and verbal.
You have solid experience dealing with irate customers and explaining and resolving complex situations for them with ease
You read, write and speak eloquently
You thrive on meeting and exceeding daily service levels
Problem solving and thinking on your feet is totally your thing. You may not always know the answer, but you certainly know how to find it!
You’re a communicator; you know how to get your point across efficiently and effectively to both customers and colleagues
You’re detail oriented; nothing gets your stamp of approval unless it’s been proofread
You are drama-free and possess the ability to maintain a positive attitude at all times…Then what are you waiting for? Send that resume over!

We offer you!

The opportunity to learn from awesome experiences with awesome people in an equally awesome environment, and enjoy yourself in the process…
Medical insurance
Dental and vision coverage at no cost to the employee
401(k) plan
Educational Assistance- up to $3,000 per year!
Paid time off

To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

French/Quebecois Customer Care Specialist in Las Vegas, NV

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French/Quebecois Customer Care Specialist
Department: Food Preparation & Serving Related
Location: Las Vegas, NV
Some responsibilities include:

** Must possess excellent and effective communications skills.
** Must possess superb organizational skills and be able to administer multiple and concurrent tasks with speed and proficiency. Must possess proficient knowledge of computer programs, i.e., Microsoft Word, Outlook Express, Internet Explorer.
** Must be able to consistently apply training received on computer programs including, but not limited to Atlas, Kronos and 13.
** Must be able to type with proficiency at a rate of thirty (35) words per minute (independent certification to validate typing speed might be required). Must maintain a level accuracy of at least 90% of input on all data entry tasks.
** Must maintain a Travel Adventure Certificate tour conversion rate of 30% at the time of initial booking.
** Must maintain an average of 125 calls per day (inbound and outbound in total) over a bi-weekly period. This requisite is following the first initial 30 days with the department.
** When working the day shift you must average 5 reservation bookings per day or 50 bookings bi-weekly. If you are working the evening shift you must
average 3 reservation bookings per day or 30 bi-weekly. This requisite is following the first initial 30 days after training is completed within the department. Team member will be held to Call Connection/Waiting time blended at 66%, Pause time16%, After Call Work13% and a System Pause of 5%.
** Must prepare 70 confirmation letters per day at a minimum.
** Must meet established minimum target quotas, per week, for activations, confirmations and servicing of inbound calls. ** Responsible for making reservations, servicing all guest, owner and members.
** Responsible for saving packages that call in to cancel.

To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!