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French Speaking Customer Service Representative for Highway Toll Administration

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French-Speaking Customer Service Representative – Highway Toll Administration (Portland, ME)

The Highway Toll Administration (HTA) is seeking a French-Speaking Customer Service Representative to join their Portland, ME office. This position focuses on delivering customer support related to toll administration across the country.

Key Responsibilities

A typical day may involve tasks such as:

  • Answering customer calls and resolving inquiries
  • Managing customer concerns through phone, email, and online chat
  • Reviewing toll charge disputes and investigating billing inquiries
  • Keeping customer addresses up-to-date in the company database
  • Acquiring in-depth knowledge of the U.S. toll road system (training provided)

Ideal Candidate Profile

HTA is looking for candidates who meet the following criteria:

  • A High School Diploma or equivalent (GED)
  • At least one year of customer service experience
  • Fluency in both written and spoken French
  • Experience handling difficult customer interactions and resolving complex issues
  • Excellent communication skills, both verbal and written
  • Ability to meet and exceed daily service expectations
  • Strong problem-solving skills with the ability to find solutions quickly
  • Detail-oriented with strong proofreading abilities
  • A positive, drama-free attitude even in challenging situations

Benefits

HTA offers a competitive benefits package, including:

  • Medical, dental, and vision coverage (at no cost to employees)
  • 401(k) plan
  • Educational assistance (up to $3,000 per year)
  • Paid time off

To learn more and apply for this position, visit https://www.htallc.com.

This opportunity allows you to join a supportive team in a dynamic environment, where you can develop new skills while contributing to a growing organization.