• Hiring Work at Home Jobs 15.09.2016 Comments Off on Customer Care Specialist for Assurant in Lawton, OK
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    Customer Care Specialist for Assurant in Lawton, OK

    Some responsibilities include:

    The Customer Care Specialist is responsible for:
    Provide direct contact with clients and customers to service and retain the account.
    -Relay accurate and detailed information through inbound and outbound calls from customers that pertain to Hazard Insurance, Mortgage Banking and Property Loss.
    -Balance multiple tasks including call handling, loan level review and call documentation within required metrics.
    -May provide information and promote the use of additional products and services as needed.
    Gather and track information and troubleshoot client/customer inquiries and problems.
    -Research/resolve loan level inquires as it relates to inbound/outbound call activity.
    -Follow standard policies and procedures for resolving problems and responding to the customer in a timely manner.
    -Recognize consistent problem areas and report to higher level for action.
    Build and maintain effective internal working relationships and support teamwork in meeting company goals.
    -Understand how the Customer Care Specialist role fits into the larger organizational context and ensure the smooth handoff of work (incoming and outgoing).
    -Communicate status updates and appropriately escalate issues and opportunities to meet the needs of clients and customers.
    -Participate in special projects, assume new responsibilities, and adjust priorities as requested.
    The Senior Customer Care Specialistperforms the duties of the Customer Care Specialist role, as well as the following:
    Handling the more complex and escalated client and customer calls and situations.
    -They typically work with multiple clients and functional areas due to their expanded knowledge and skill set.
    -The Senior Customer Care Specialist also acts as a mentor to the Customer Care Specialists.
    – Participate in special projects, assume new responsibilities, and adjust priorities as requested.
    Assist with facilitation and training of new hires and associate cross-training initiatives.
    – Act as a mentor to Customer Care Specialist.
    – Act as a subject matter expert on customer care procedures.
    Note: Overtime and/or Saturday hours may be required.- Schedules may change based off business need
    Qualifications
    Basic Qualifications Required – Experience, Skills, and Knowledge

    To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

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  • Hiring Work at Home Jobs 06.05.2016 Comments Off on French/Quebecois Customer Care Specialist in Las Vegas, NV
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    French/Quebecois Customer Care Specialist
    Department: Food Preparation & Serving Related
    Location: Las Vegas, NV
    Some responsibilities include:

    ** Must possess excellent and effective communications skills.
    ** Must possess superb organizational skills and be able to administer multiple and concurrent tasks with speed and proficiency. Must possess proficient knowledge of computer programs, i.e., Microsoft Word, Outlook Express, Internet Explorer.
    ** Must be able to consistently apply training received on computer programs including, but not limited to Atlas, Kronos and 13.
    ** Must be able to type with proficiency at a rate of thirty (35) words per minute (independent certification to validate typing speed might be required). Must maintain a level accuracy of at least 90% of input on all data entry tasks.
    ** Must maintain a Travel Adventure Certificate tour conversion rate of 30% at the time of initial booking.
    ** Must maintain an average of 125 calls per day (inbound and outbound in total) over a bi-weekly period. This requisite is following the first initial 30 days with the department.
    ** When working the day shift you must average 5 reservation bookings per day or 50 bookings bi-weekly. If you are working the evening shift you must
    average 3 reservation bookings per day or 30 bi-weekly. This requisite is following the first initial 30 days after training is completed within the department. Team member will be held to Call Connection/Waiting time blended at 66%, Pause time16%, After Call Work13% and a System Pause of 5%.
    ** Must prepare 70 confirmation letters per day at a minimum.
    ** Must meet established minimum target quotas, per week, for activations, confirmations and servicing of inbound calls. ** Responsible for making reservations, servicing all guest, owner and members.
    ** Responsible for saving packages that call in to cancel.

    To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

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