Customer Technical Support Specialist Phone & Live Chat Support for eXcell

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Customer Technical Support Specialist Role at eXcell in Phoenix, AZ

In the bustling tech support realm of Phoenix, Arizona, eXcell seeks a meticulous individual to fill the pivotal role of a Customer Technical Support Specialist. If you’re adept at troubleshooting, enjoy engaging with clients via phone, live chat, and email, and harbor a passion for delivering exceptional customer service, this might just be the role for you.


  1. Fully resolve troubleshooting, billing, and product inquiries through inbound phone calls, live chat, and email channels.
  2. Craft amazing outcomes and experiences at every client interaction.

Nice to Have:

  1. Minimum of 6 months in a Technical Support or Customer Service role, with a preference for previous Call Center experience.
  2. Ability to work from home post a 5-week training course in one of the 4 Phoenix, Arizona campus training locations.
  3. Effective communication with a diverse client base and adept documentation in multiple systems.
  4. Quick, calm, and professional engagement to understand client questions/issues and deliver solutions exceeding expectations.
  5. Critical thinking, creative problem-solving, and multitasking skills.
  6. Proven track record of consistently delivering excellent customer service.
  7. Technical savvy with a desire to learn and grow within the organization.
  8. Proficiency in PC/MAC, web browsers, and various call center ticketing/call tracking systems.
  9. Availability for a 5-day per week/8-hour per day shift between 5:00 AM – 10:00 PM any day of the week, including weekends and holidays.
  10. Completion of a mandatory 5-week on-site training course, Monday – Friday, 8:30 AM to 5:30 PM.


  • Work-from-home opportunities with provided equipment and phone/high-speed internet reimbursement.
  • Free snacks and lunches during training.
  • A dynamic, fast-paced, and casual work environment.
  • Abundant growth and career advancement opportunities.

Discover more about this opportunity and apply at eXcell Job Portal. Act swiftly; positions are in high demand!

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