French Speaking Customer Service Representative for Highway Toll Administration in Portland, ME
Some responsibilities include:
Your day to day may include…
Answering phone calls all day from customers around the country
Addressing all customer concerns over the phone, email and/or online chat
Reviewing disputed toll charges
Investigating billing inquiries
Maintaining a thorough knowledge of toll roads throughout the country (we will train)
Ensuring customer addresses are correctly logged in our databaseIf the following describes you…
You have a High School Diploma or Graduate Equivalency Degree;
You have a minimum of 1 year of related experience in a customer care environment
You are fully fluent in French, both written and verbal.
You have solid experience dealing with irate customers and explaining and resolving complex situations for them with ease
You read, write and speak eloquently
You thrive on meeting and exceeding daily service levels
Problem solving and thinking on your feet is totally your thing. You may not always know the answer, but you certainly know how to find it!
You’re a communicator; you know how to get your point across efficiently and effectively to both customers and colleagues
You’re detail oriented; nothing gets your stamp of approval unless it’s been proofread
You are drama-free and possess the ability to maintain a positive attitude at all times…Then what are you waiting for? Send that resume over!We offer you!
The opportunity to learn from awesome experiences with awesome people in an equally awesome environment, and enjoy yourself in the process…
Medical insurance
Dental and vision coverage at no cost to the employee
401(k) plan
Educational Assistance- up to $3,000 per year!
Paid time off
To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!