Lead Remote Customer Support Agent for Gutter Helmet

Gutter Helmet’s Opportunity in Millersville, MD

Gutter Helmet in Millersville, MD presents a unique opening for a Lead Remote Customer Support Agent. Aspiring candidates will be joining a dynamic team focused on seamlessly managing inbound and outbound calls while ensuring the efficiency of the Primary Agent’s responsibilities.

Position Overview:

1. Work Arrangement: The role facilitates remote work through a virtual call center, with an initial requirement of in-office training in Millersville, MD.
2. Schedule: Expect a commitment of approximately 30 hours per week, with a bi-weekly shift structure.

Primary Responsibilities:

1. Call Handling: Engage with prospects, existing customers, and internal Consultants through inbound and outbound calls.
2. Leadership Role: Oversee and support the Primary Agent’s tasks, ensuring a smooth workflow and providing necessary information for optimal performance.

Job Requirements:

1. Education: Associates degree.
2. Experience: Minimum of 2 years in Call Center Management.
3. Language: Proficiency in English.

Additional Information:

• No cold calling involved; the focus is on qualifying sales leads and scheduling in-home appointments.
• Utilize virtual call center technology for remote operations.
• A blend of remote work and in-office training for a comprehensive skill set.

Application Process:

Interested individuals can find more details and apply directly through the Indeed job listing. Remember, opportunities are filled promptly. Take a measured step toward this unique professional journey with Gutter Helmet by Harry Helmet.