Xerox Customer Support

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Job Title: Tier 1 Tech Support Advisor

Location: Work from Home

Training Hours:

Resolve Billing and Payment Issues: Assist customers with billing inquiries and payment problems.
Process Refunds and Regrant Downloads: Handle requests for refunds and re-grant downloads for digital products.
Password Resets: Help customers reset their passwords securely.
Handle Various Account Issues: Address and resolve a variety of account-related issues.
Technical Troubleshooting: Provide solutions for technical problems customers encounter with their devices.
Customer Service Excellence: Ensure every customer interaction meets high standards of satisfaction.
Timely Call Resolution: Resolve issues efficiently to ensure customer satisfaction.
Multitasking: Manage multiple applications and tasks simultaneously.
Product Solutions: Offer appropriate product solutions based on customer needs.
Quality Maintenance: Maintain the highest quality standards in all interactions.
Other Duties as Assigned: Perform additional tasks as needed.

Technical Aptitude: Enjoy troubleshooting and understanding technology.
Customer Interaction Experience: At least 6 months of experience interacting with customers via phone, chat, or in person.
Customer Focus: Strong dedication to customer satisfaction.
Remote Work Discipline: Ability to work independently and follow a set schedule.
Flexibility: Availability to work between 11:00 AM and 11:00 PM CST, including weekends and holidays.
Multitasking Ability: Capable of managing multiple applications at once.
Web and Device Knowledge: Familiarity with navigation, search engines, downloading music, and various web applications. Experience with smartphones, tablets, PCs, or Macs.
Training Commitment: Ability to attend 5-6 weeks of online/virtual training on a fixed schedule, including possible nights or weekends.
Typing Speed: Minimum typing speed of 25 WPM while conversing with customers.
Pre-employment Requirements: Successful completion of a pre-employment assessment, criminal background check, and drug screen.

Workspace: A quiet, distraction-free work environment with an ergonomic chair and desk.
Internet Service: High-speed internet (minimum 10 Mbps download and 1 Mbps upload) from a reliable provider.

Pre-employment Assessment: Required assessment to be completed after submitting the application.
Note: Submitting a resume is not considered a completed application. Follow the instructions to submit your application properly.

Apply Now: Visit Xerox Careers to apply and complete the required assessment.

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