Technical Support Representative at Utilant LLC in Buffalo, NY
Utilant LLC, a forward-thinking software company in Buffalo, NY, is on the lookout for a Technical Support Representative. Utilant specializes in providing cutting-edge software solutions tailored for the insurance industry, aiding both residential and commercial sectors.
About Utilant LLC
- Industry Focus: Insurance software applications
- Products:
- Inspection data capture and distribution for underwriting decisions
- Sketching software for real estate appraisers and insurance inspectors
- Location: The newly renovated Foundry Building on Elmwood Avenue
Key Responsibilities
The role involves a variety of tasks central to the support and enhancement of Utilant’s software offerings:
- Troubleshooting and resolving technical issues
- Providing customer service with a strong focus on communication and follow-up
- Assisting users with remote software guidance and support
- Customizing applications for a global customer base
Required Skills and Experience
Successful candidates will bring:
- Experience:
- Minimum of 2 years in a technical support or customer service role
- Hands-on troubleshooting and technical problem-solving
- Familiarity with remote assistance software and technologies
- Technical Proficiency:
- Competence with cellular technology, internet, and multiple computing platforms
- Proficiency in Microsoft Word, Excel, Outlook, Gmail, and Google Drive
- Communication:
- Strong verbal and written communication skills
- A customer service-oriented attitude
Preferred Qualifications
- Education: Degree in a related field with at least 1 year of relevant experience
- Desirable Experience: Prior technical support experience is highly valued
Why Work at Utilant?
Utilant offers a range of benefits designed to promote a balanced and rewarding work environment:
- Flexible Schedule: Adaptable working hours to suit your lifestyle
- Health Benefits: Employee-paid medical and dental insurance
- Retirement Plan: Auto-vested 401k with company match
- Work-from-Home: Opportunities to work remotely
- Work Hours: A standard 35-40 hour work week
- On-Site Amenities:
- Gym facilities
- Free snacks and parking
- Company Culture:
- Friday company-paid lunches
- Casual tech-type atmosphere
Professional Growth
Utilant’s consistent growth translates into ample opportunities for professional and developmental growth within the company.
How to Apply
If you are a motivated individual with a passion for technical support and customer service, Utilant encourages you to apply. Interested candidates should submit their applications, including a cover letter and resume, through the online application portal at www.hrmdirect.com.
Location Requirement: Candidates must be currently qualified to work in the U.S. as sponsorship is not available.
This opportunity is ideal for individuals seeking a dynamic and supportive work environment in Buffalo, NY. Utilant is eager to meet potential candidates who are ready to contribute to their innovative team.