Technical Support Representative for Sutherland Global Services in Columbia, SC

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Technical Support Representative for Sutherland Global Services in Columbia, SC

Some responsibilities include:

On our team you will:

Answer inbound calls regarding technical issues and general billing inquires
Access customer records and verify customer account information
Access customer databases, knowledge resources, and technical applications to determine root causes and resolutions
Interact with client departments (test desk, field service, dispatch) regarding escalations
Schedule technician visits when issues cannot be resolved via traditional methods
Place follow-up calls to customers to ensure their needs are met in an efficient manner
Attend job-related training: new hire and refresher training, new product or service updates, and product cross-training

To be a part of our team you will have:

High School diploma or equivalent
Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
Direct client contact technical support experience
Strong problem-solving and multitasking skills
Experience working with CRM applications (preferred)

Being a part of the CloudSource team allows you to work comfortably from home, while remaining supported and encouraged as if you were in an office environment. Our business is expanding, and we are looking for top-notch professionals to join us. If you are interested in support and stability within a company that offers the tools necessary to take your stay-at-home career to the next level, apply today! PC/Broadband Requirements Minimum Home Office Requirements:

Dual ear (designed to minimize audio interference from outside sources)
Noise cancelling microphone
Minimum Internet speeds of 1 Mbps upload and 15 Mbps download

FOR QUICKER RESPONSE FROM OUR RECRUITING TEAM , apply directly at: (You may need to copy/paste into a new browser.)

Job Type: Full-time

Required education:

High school or equivalent

Required experience:

technical support: 1 year

To find out more visit and search for the position title and company. Apply now. Jobs go fast!

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