Gaming Support Representative Virtual for Sutherland Global Services in Jacksonville, FL

Some responsibilities include:

Ideal candidates are:

Extremely customer-oriented with a contagiously upbeat personality
The “Go-To” persons who help others get the most out of their systems
Tech-savvy with an understanding of routers, streaming video, and web applications

On our team you will:

Provide exceptional customer service on all inbound calls
Assist customers with new and existing accounts – including web navigation, password resets, billing issues and gamer tags
Provide technical support by answering inquiries, solving problems, and troubleshooting issues using call flows, knowledge bases, and published materials
Case management of 25 to 30 cases to ensure customer issues are resolved

To be a part of our team you will have:

A High School diploma or GED
A minimum of one year of customer service experience, preferably in a contact center
Minimum keyboard skills of 35 WPM (verified with typing test during application process)
Passion for the customer and the customer’s experience
Discipline and independence to work remotely from home
Familiarity with social networking (Facebook, Twitter, YouTube, etc.)
The ability to maintain productivity standards and meet agreed-upon objectives
Basic experience using Microsoft Office suite
The ability to handle multiple tasks simultaneously, including offline or special project work

Working from home is easiest when you’re adequately equipped! All team members have:

Excellent Internet connectivity:

Access speeds of 5 Mbps upload and 7 Mbps download- the faster the better (Wireless and/or satellite Internet Service Providers are not compatible with our systems)

Productive work environment with:

One 20 inch monitor, headset**, in-house network, and a hard wired Internet connection capable of continuously supporting outstanding call quality and high speed response rate

**Headset requirements:

USB
Dual ear
Noise cancelling microphone
Preferred – Logitech USB H570e, Jabra UC Voice 150 or Microsoft Life Chat LX-6000 for Business

At Sutherland, you’re never on your own! We provide:

Thin client computer
One 20 inch monitor (program uses dual monitors)
Keyboard and Mouse
Avaya Hard phone

Being a part of the CloudSource team allows you to work comfortably from home, while remaining supported and encouraged as if you were in an office environment. If you have what it takes, and are looking to take your career to the next level, apply today!

FOR QUICKER RESPONSE FROM OUR RECRUITING TEAM , apply directly at:
http://sjobs.net/cloudsource-gaming-indeed (You may need to copy/paste into a new browser.)

Job Type: Full-time

Required education:

High school or equivalent