• Hiring Work at Home Jobs 19.05.2017 Comments Off on Chat Customer Service Specialist for GC Services
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    Chat Customer Service Specialist for GC Services in Houston, TX

    Some responsibilities include:

    Responsibilities

    Answer incoming chats, up to two concurrently, for GC Clients
    Provide contact completion and/or alternate solutions for the caller
    Handle customer chats, despite the degree of difficulty, in a courteous and business-like fashion
    Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines
    Must attend regularly scheduled video conferences for team meetings and one on one coaching
    Adhere to Company attendance, punctuality, and meal and rest break requirements
    Maintain concentration and focus in order to meet performance goals
    React positively to an ongoing, changing environment
    Maintain good working relationship with assigned supervisors and coworkers
    Work safely without presenting a threat to self or others
    Perform additional duties as required by management

    Qualifications

    Education:

    High School Diploma or GED is required

    Experience:

    Six months of customer service experience is preferred.

    Computer Experience:

    Experience with personal computers preferred. MAC use a plus.
    Must be able to type quickly and accurately, 35 wpm with 95% accuracy, use a mouse effectively, and have a basic understanding of operating systems. 45 wpm is preferred.
    Must be able to troubleshoot basic computer issues including connectivity with internet service provider.

    Skills & Abilities:

    Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.
    Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information.
    Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
    Must be able to maintain a high level of confidentiality in dealing with customer information.
    Must be able to provide quality customer service and able to work with difficult or emotional customers, on occasion, while still maintaining a strict level of professionalism.
    Ability to establish and maintain effective working relationships with supervising personnel and co-workers.
    Ability to remain alert and ready to accept calls, even during periods of low call-volume.
    Ability to project and convey a positive, concerned, and professional image to customers.
    Ability to be adaptable and quickly adjust to change.
    Must be able to conduct data search efficiently and effectively while working within specific time constraints.
    Ability to maintain a well-organized work area.
    Write in a clear and concise manner
    Manage time effectively
    Solve problems or issues that may come up
    Concentrate and focus for extended periods of time
    Cope with high-stress and changing environment
    Remain alert at all times
    Adhere to policies and procedures
    Adhere to work schedule and punctuality requirements

    Work From Home Requirements

    Must have a hard wired internet connection that is, at a minimum, 10 mbps download and 5 mbps upload (must provide proof of internet speed)
    Must have a workspace which is free from outside noise and distractions

    https://careers-gcserv.icims.com/jobs/2125/home-based—chat-customer-service-specialist—-houston%2c-tx/job?mobile=false&width=990&height=500&bga=true&needsRedirect=false&jan1offset=-420&jun1offset=-420

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