Training Trainer for Alorica in San Antonio, TX 78208
Some responsibilities include:
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Performs responsible supervisory work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.
Testing and Course Review.
Mentoring and Coaching.
KEY JOB RESPONSIBILITIES
Conducts new hire, program revision and remedial training following instructional guides.
Evaluates trainee performance.
Provides written evaluations of employee performance to management as required.
Maintains positive, consistent communication with departments and corporate staff.
Reports on progress of assigned projects to Training Manager.
Maintains ongoing dialogue with department heads as needed.
Maintains accurate training records.
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
MINIMUM EDUCATION AND EXPERIENCE
High School Degree, GED or other equivalent education.
Associates degree preferred.
Two (2) years’ experience in training and/or customer call center experience.
Knowledge, Skills and Abilities
Demonstrated knowledge of adult learning techniques and best practices in training delivery.
Demonstrated knowledge of specific account provisions, products, and policies.
Ability to communicate effectively both orally and in writing.
Excellent listening skills.
Demonstrated proficiency of presentation skills.
A wide degree of creativity and latitude is expected.
Knowledge of Microsoft Word, Excel, and PowerPoint.
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