Reservation Sales Agent I for Carnival Corporation

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Reservation Sales Agent I at Holland America Line

Seattle, WA – Carnival Corporation

Holland America Line, a proud member of Carnival Corporation, invites dedicated individuals to join their team as a Reservation Sales Agent I. Situated in the vibrant city of Seattle, with its office overlooking the Elliott Bay waterfront, this role promises to be a unique opportunity to contribute to the mission of creating once-in-a-lifetime experiences for guests.

Job Details:

  1. Responding to Inquiries:
    • Handling inbound calls from Travel Professionals and consumers.
    • Utilizing superior customer service skills to build rapport, recommend, and book cruises, Land and Sea Journeys, and options.
  2. Knowledgeable Resource:
    • Serving as a knowledgeable resource for travel professionals and consumers.
    • Providing quality customer service on all calls and maintaining departmental telephone service level goals.
  3. Remote Work:
    • Training and working from home for selected candidates.


  1. Customer Service Excellence:
    • Applying professional customer service techniques for sales and booking inquiries.
    • Proactively addressing problems on reservations, ensuring seamless resolution.
  2. Self-Motivation:
    • Being a motivated self-starter, achieving personal goals, and supporting departmental objectives.
  3. Documentation:
    • Documenting customer information, recapping itineraries, and advising on terms and conditions.
  4. Problem Solving:
    • Resolving issues by collaborating across departments.
  5. Special Projects:
    • Undertaking any special projects directed by the Supervisor or Manager of Reservations.


  1. Technical Prerequisites:
    • Access to high-speed broadband internet for a business line connection.
    • Residing in Washington State, Oregon, Colorado, Florida, or Georgia with a dedicated, quiet workspace at home.
  2. Skills and Traits:
    • Excellent communication, listening, problem-solving, and decision-making skills.
    • Previous sales or customer service experience, preferably in the travel or hospitality industry.
  3. Flexibility:
    • Flexibility in scheduling to work overtime, evenings until 7 pm, and weekends when required.


  1. Time Off Benefits:
    • 8 paid holidays, paid vacation, and paid sick time.
  2. Travel Privileges:
    • Generous Cruise and Travel Privileges for employees and their families.
  3. Health Plans:
    • Complete benefit plans including medical, dental, vision, and flexible spending accounts.
  4. Wellness Programs:
    • Health and wellness programs with discounted health benefits and memberships.
  5. Financial Support:
    • Tuition Reimbursement up to 80%, with a maximum of $2000 per fiscal year.
  6. Retirement Benefits:
    • 401(k) with a company match of 33% on employees’ first 6% contribution and 100% vesting after 4 years of service.
  7. Profit Sharing and Stock Plans:
    • Profit Sharing Plan eligible after 1 year of service.
    • Employee Stock Purchase Plan with a discount on Carnival Corporation stock.
  8. Training and Development:
    • In-house Discover University courses on professional development.
  9. Rewards and Incentives:
    • Employee Recognition and Reward Programs, rideshare, financial commuter incentives, and special discounts for local venues, banking services, and retail stores.

To apply for this exciting opportunity, visit CruiseTalent. Act quickly; opportunities like these don’t linger!

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