Member Care Representative for Nordstrom

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Member Care Representative for Nordstrom

Some responsibilities include:


** Handle high volume of calls in an efficient and effective manner
** Answer customer questions regarding account information, order status, return status, product information, policies, procedures, site navigation and time frames
** Accurately log all handled calls and calculate price adjustments, when applicable
** Liaise with Nordstrom Credit and shipping carriers
** Follow through with service commitments made to members with a sense of urgency
** Engage in open communication with different levels of leadership
** Immediately report all issues with programs or accessories used to complete daily duties
** Be able to maintain company and customer confidentiality
** Work with special teams to resolve customer inquiries and report suspected fraudulent accounts to appropriate team
** This is a full-time, work from home position

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