Call Center Customer Service Representative for CVS Health – Chandler, AZ

Some responsibilities include:

Exciting career opportunity as a Call Center / Customer Service Representative – Healthcare / Work from Home in Chander, AZ. Candidate must be local (within 90 min. from our call center).

As a Customer Service Representative (CSR), you will be the important first-line of contact with our customers, setting the tone for how our company and services experience. You will provide participants with the right information at the right time to help them make better decisions about their health and healthcare. The fast-paced deadline-driven position requires attention to detail and the ability to multi-task. The CSR promotes a positive, continuously evaluating and identifying opportunities to drive process improvements that positively impact the participant experience and aligns to the goals and objectives of the company.

As a CSR, you will professionally handle a high volume of complex inbound calls, which may also include correspondence to emails, faxes or written letters. Ensure questions and issues are resolved both promptly and accurately. Assist in a manner that participants are able to understand while thoroughly and efficiently gathering information, assessing and fulfilling the caller’s needs, and providing education along the way.

You must also be able to effectively handle complaints while consistently demonstrating behaviors that contribute to the achievement of service level goals. CSR’s work collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant.