Job Opportunity: Inbound Customer Service Representative at CDS Global in Boone, IA
CDS Global is seeking dedicated and skilled individuals for the position of Inbound Customer Service Representative. This role involves handling inbound calls and providing exceptional service to consumers in the magazine and products industry. Below is a detailed breakdown of the responsibilities, skills required, and training commitments for this position.
Responsibilities
As an Inbound Customer Service Representative, you will:
- Respond to product and service inquiries
- Process payments and update accounts
- Upsell and cross-sell to customers globally
- Consistently meet production standards
Required Skills
Technical Skills
- Minimum typing speed of 25 wpm
- Ability to navigate multiple PC screens and systems simultaneously
Communication Skills
- Passionate about helping others
- Maintain a pleasant tone, composure, and customer confidence
- Proficient in reading, writing, and speaking English
Problem Solving Skills
- Identify and anticipate customer needs
- Prioritize work time effectively to meet productivity standards
- Comfortably work under pressure
Customer Focus
- Make customers feel valued and appreciated
- Thrive in a fast-paced, team-oriented environment
- Experience in customer service or working with people
Commitment
Candidates must complete mandatory training. Choose from the following options:
- Oct 31 – Dec 2: Monday – Friday, 4 pm – 9 pm
- Nov 7 – Dec 2: Monday – Friday, 8 am – 3 pm
- Nov 14 – Dec 9: Monday – Friday, 8 am – 3 pm
For more information and to apply, visit CDS Global.