Inbound Customer Service Agent Position at Xerox – Bolingbrook, IL
Xerox, a leader in the industry, is seeking an Inbound Customer Service Agent for their Bolingbrook, IL location. This role is ideal for individuals who enjoy assisting others and thrive in a customer service environment. The company offers attractive benefits and monetary incentives, making it a great place to grow your career.
Job Description
As a Customer Care Assistant in a call center setting, you will support customers with their accounts. This role requires proficiency in navigating multiple computer applications swiftly and accurately.
Key Responsibilities
- Customer Support: Work with customers to resolve inquiries and provide troubleshooting assistance.
- Professionalism: Maintain a high level of world-class customer service and professionalism to a diverse customer base.
- Product Recommendations: Suggest products that best meet customer needs.
- Feedback Implementation: Accept and implement coaching and feedback to achieve individual and team performance goals.
- Document Interpretation: Read and interpret documents accurately.
Required Skills
- Proficiency in navigating multiple computer applications.
- Strong ability to resolve customer inquiries.
- Capability to provide troubleshooting assistance.
- Openness to coaching and feedback for performance improvement.
- Excellent customer service skills.
- Ability to interpret and understand various documents.
How to Apply
For more information and to apply, visit the Xerox careers page.
Take the next step in your career with Xerox.