Implementation Project Manager for JPMorgan Chase

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Implementation Project Manager Opportunity at JPMorgan Chase, Brooklyn, NY

JPMorgan Chase is seeking a skilled Implementation Project Manager to join their dynamic team in Brooklyn, NY. This role is integral to ensuring the seamless onboarding of clients and maintaining high standards of client satisfaction. Below, we break down the core responsibilities and qualifications required for this position.

Core Responsibilities

As an Implementation Project Manager, you will be expected to:

  • Establish Clear Timelines and Documentation: Manage client expectations by setting and adhering to precise timelines and documentation standards.
  • Client Onboarding and Satisfaction: Take ownership of the onboarding process, ensuring clients have a smooth and satisfactory experience.
  • Internal Communication: Maintain transparent and regular communication within the team, providing status updates and addressing issues promptly.
  • Deliverable Management: Ensure all deal deliverables are met, holding team members accountable and managing any implementation issues, escalations, or errors.
  • Problem Solving and Decision Making: Apply creative problem-solving skills and sound judgment to resolve issues effectively.
  • Adherence to Policies: Comply with company policies and procedures, meeting or exceeding established Service Level Agreements (SLAs).
  • Risk Management: Stay vigilant of potential risks in processes, escalate and resolve risk issues promptly.
  • Client and Business Partner Interaction: Engage in extensive phone communications with clients and business partners to manage activities and expectations.

Position Details

  • The final officer title and job grade will be determined based on the candidate’s experience level and will be discussed at the time of offer.


To be considered for this role, candidates should possess the following:

  • Experience: Minimum of 3 years of relevant experience.
  • Communication Skills: Strong verbal and written communication abilities.
  • Facilitation Skills: Proven capability in facilitating meetings effectively.
  • Conflict Management: Demonstrated ability to manage and resolve conflicts successfully.
  • Organizational Skills: Excellent time management and organizational skills.
  • Travel Requirements: Willingness to travel occasionally (less than 10%) for client visits.
Preferred Qualifications
  • Team Collaboration: Ability to work effectively as a team player and adapt to changing environments.
  • Project Management: Experience in project management, including using project plans and issue logs.
  • Technical Proficiency: Proficiency in various desktop and internet-based applications.
  • Industry Knowledge: Familiarity with Cash Management and Treasury Services.
  • Educational Background: A BA/BS degree is preferred.

For those interested in taking on a challenging and rewarding role within a prestigious firm, this opportunity at JPMorgan Chase offers the perfect platform to grow and excel. To apply, visit JPMorgan Chase Careers.

This position will likely fill quickly, so interested candidates are encouraged to apply promptly.

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