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    Remote Services Technician for Support.com in Asheville, NC

    Some responsibilities include:

    $10.25 an hour

    Support.com (NASDAQ: SPRT) is a fast paced environment fully committed to providing world-class customer service 24×7. The Remote Services Technician is an entry level role which provides inbound customer service support for basic troubleshooting and resolution of service related problems for high speed internet and wireless gateways. This is an exciting work from home opportunity requiring you to work and engage with others in a virtual environment, while providing our customers with a high quality customer service experience. As a Remote Services Technician you will be fully trained to perform the following duties.

    As a member of this best-in-class technology services team you will:

    Answer inbound calls and greet customers
    Determine scope of customer issue in an effective and professional manner
    Manage credit card processing when necessary
    Encourage completion of customer survey
    Effectively resolve customer issue in a timely manner
    Properly document all customer interactions
    Adhere to quality standards determined by company and client
    Represent company in a professional and ethical manner
    Maintain high level of customer satisfaction with focus on first call resolution
    Resolve customer requests by investigating problems, developing solutions and

    recommend additional products and/or services relevant to assessment of the customer needs.

    Skills:

    Excellent written and oral communication skills
    Ability to interpret a flow chart to deliver a work process
    Ability to learn new technical concepts quickly
    Communicate technical directions over the phone to inexperienced computer users
    Excellent customer interaction skills
    Strong organizational and multitasking skills
    Ability to problem-solve
    Ability to follow written instructions
    Ability to work in a fast paced changing environment
    Ability to work in a very structured environment with scheduled rest and meal periods
    Type 30 to 40 words per minute

    Responsibilities:

    Home network setup and repair including:

    Wireless configuration for all operating systems including Windows, iOS, OSx, and Android
    Windows network configurations on XP, Vista, 7, 8 and 10
    Router configuration
    Peripherals set up:
    Game consoles
    iPads and other tablets
    Printer and/or folder sharing
    Wireless printers
    Customer Service:
    Provide world-class customer service, remaining calm and professional while resolving sometimes complex issues
    Provide customers with opportunities to enhance his/her product by up-selling when appropriate

    https://recruiting.adp.com/srccar/public/RTI.home?d=ExternalCareerSite&c=1142641&r=5000117480706
    Apply now. Jobs go fast!

    Posted by vwah012015 @ 9:09 pm

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