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    Gaming Support Representative Virtual for
    Sutherland Global Services in Jacksonville, FL

    Some responsibilities include:

    Ideal candidates are:

    Extremely customer-oriented with a contagiously upbeat personality
    The “Go-To” persons who help others get the most out of their systems
    Tech-savvy with an understanding of routers, streaming video, and web applications

    On our team you will:

    Provide exceptional customer service on all inbound calls
    Assist customers with new and existing accounts – including web navigation, password resets, billing issues and gamer tags
    Provide technical support by answering inquiries, solving problems, and troubleshooting issues using call flows, knowledge bases, and published materials
    Case management of 25 to 30 cases to ensure customer issues are resolved

    To be a part of our team you will have:

    A High School diploma or GED
    A minimum of one year of customer service experience, preferably in a contact center
    Minimum keyboard skills of 35 WPM (verified with typing test during application process)
    Passion for the customer and the customer’s experience
    Discipline and independence to work remotely from home
    Familiarity with social networking (Facebook, Twitter, YouTube, etc.)
    The ability to maintain productivity standards and meet agreed-upon objectives
    Basic experience using Microsoft Office suite
    The ability to handle multiple tasks simultaneously, including offline or special project work

    Working from home is easiest when you’re adequately equipped! All team members have:

    Excellent Internet connectivity:

    Access speeds of 5 Mbps upload and 7 Mbps download- the faster the better (Wireless and/or satellite Internet Service Providers are not compatible with our systems)

    Productive work environment with:

    One 20 inch monitor, headset**, in-house network, and a hard wired Internet connection capable of continuously supporting outstanding call quality and high speed response rate

    **Headset requirements:

    USB
    Dual ear
    Noise cancelling microphone
    Preferred – Logitech USB H570e, Jabra UC Voice 150 or Microsoft Life Chat LX-6000 for Business

    At Sutherland, you’re never on your own! We provide:

    Thin client computer
    One 20 inch monitor (program uses dual monitors)
    Keyboard and Mouse
    Avaya Hard phone

    Being a part of the CloudSource team allows you to work comfortably from home, while remaining supported and encouraged as if you were in an office environment. If you have what it takes, and are looking to take your career to the next level, apply today!

    FOR QUICKER RESPONSE FROM OUR RECRUITING TEAM , apply directly at:
    http://sjobs.net/cloudsource-gaming-indeed (You may need to copy/paste into a new browser.)

    Job Type: Full-time

    Required education:

    High school or equivalent

    To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

    Posted by vwah012015 @ 5:10 am

    Tags: , , , , , , , ,

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