Job Opportunity: Field Service Representative at The Nielsen Company in Baltimore, MD
The Nielsen Company is seeking a dedicated and detail-oriented Field Service Representative in Baltimore, MD. This position requires a strong commitment to building and maintaining relationships, as well as ensuring the accuracy and reliability of data collection.
Key Responsibilities:
- Relationship Management:
- Establish and maintain long-term relationships with Panel Members selected at random.
- Educate and coach Panel Members on the operation and usage of Nielsen equipment.
- Ensure Panel Members understand security procedures and their participation responsibilities.
- Work Management:
- Prioritize, schedule, and complete work according to established policies and guidelines within an assigned territory.
- Maintain work assignments to meet Nielsen’s objectives, including market and sample commitments, contractual requirements, quality standards, and customer satisfaction.
- Data Collection and Reporting:
- Accurately collect and report Panel demographics and audience information using Nielsen’s proprietary software.
- Diagnose and troubleshoot data and equipment issues, taking corrective action as necessary to ensure accurate data collection.
- Technical and Asset Management:
- Ensure proper installation and configuration of data collection and transmission equipment in Nielsen Panels.
- Maintain company assets, including in-home networking software and equipment, company car, laptop, and expense account.
- Negotiation and Coordination:
- Use negotiation skills to secure and maintain the cooperation of Panel Members.
- Work with phone, voice, data, and content providers to support Nielsen’s data collection efforts.
Qualifications:
Candidates for this position should possess strong interpersonal skills, technical troubleshooting abilities, and the capacity to manage multiple tasks efficiently. Experience in field service or customer relations is a plus.
For those interested in joining a leading global information and data company, this role offers the opportunity to contribute to Nielsen’s mission of providing accurate audience insights.
For more information, visit Nielsen’s career page.