Customer Service Representative for Tespo

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Customer Service Representative Opportunity at Tespo in Ann Arbor, MI

Are you a seasoned customer service professional seeking an engaging opportunity? Tespo, a groundbreaking consumer product company, is looking for an experienced Customer Service Representative to join its dynamic team in Ann Arbor, MI. If you have a passion for customer satisfaction and possess at least seven years of relevant experience, this might be the perfect fit for you.


  1. Email Management: Handling email inquiries and comments from both existing and potential customers efficiently and effectively.
  2. Social Media Engagement: Managing social chat and interactions on various social media platforms to address customer queries and concerns.
  3. Order Management: Overseeing and modifying customer accounts and orders through online platforms and via phone, ensuring accuracy and timeliness.
  4. Return and Exchange Assistance: Providing support for customer returns and exchanges, maintaining a positive customer experience throughout the process.
  5. Fulfillment Coordination: Maintaining ongoing communication with the fulfillment team to ensure smooth order processing and delivery.

Key Requirements:

  • Experience: Minimum of seven years of experience in a customer service role, demonstrating a strong understanding of customer needs and effective problem-solving skills.
  • Customer Empathy: A deep understanding of customer concerns and the ability to empathize with their situations is crucial for success in this role.
  • Availability: The position requires availability from Monday to Friday, 5:30 pm to 11:00 pm, with occasional weekend hours between 9:00 am to 8:00 pm.
  • Work Flexibility: While primarily a work-from-home position, candidates must have reliable transportation as occasional in-office work at our Northville, MI location may be required (one to two days per week).
  • Education: Bachelor’s degree or equivalent experience.
  • License: A valid driver’s license is required.

How to Apply:

To apply for this exciting opportunity, please visit the Tespo Careers page and submit your application. Don’t wait—apply now to secure your chance to join our team!

This is a full-time position offering a competitive salary and benefits package.

At Tespo, we’re committed to providing exceptional customer service and fostering a supportive work environment for our team members. Join us in revolutionizing the consumer product industry and making a positive impact on people’s lives.

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