Customer Service Representative for Coca-Cola Refreshments

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Customer Service Representative for Coca-Cola Refreshments in Alpharetta, GA 30004

Some responsibilities include:

Key Activities

Responsible for receiving orders via EDI, fax, email, or by phone from customers or internal stakeholders and entering them into the order processing operating systems. Customer orders and must be processed and checked accurately.

Responsible for working with appropriate CCR stakeholders in Sales/Brokers and Product Supply System to resolve issues and provide resolution to customers.

The work is transactional and focuses on resolving issues for one order at a time.

Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals.

Key Skills

Strong customer service, problem solving, issue resolution, and communication skills

Building collaborative relationships with the Customer Service Teams and Product Supply System operational staff

Knowledge of CCR PSS, Order Management, and Customer Services processes and systems

Sense of urgency, detail oriented, and able to provide clear and thorough documentation in the Inquiry Database

People in this organization can work from home or in various US and Canada offices, so they must be able to operate independently with minimal daily supervision

Systems used: SAP, Cimpro, Inquiry Database, Oracle Transportation Management, Excel and Pivot Tables, SoftPhone, Nice, Merced Dashboard, SharePoint Knowledge Management

Type of activities managed

Manual Order Entry

Transportation Pool Schedules

Order Scrubbing to adhere to CCR Policies

Item Conversions

Combining two or more orders to ship together

General Product Information

Over, short and damaged process

Transportation Method Change

McDonald’s distributor special services

Process Order Changes Based on Delivery Block Reports

Credit Hold Resolution
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