Customer Service for Sounds True

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Join the Sounds True Team: Customer Service Specialist Opportunity

Sounds True, a leading multimedia publisher specializing in spirituality and holistic living, is seeking a dedicated Customer Service Specialist. This part-time position offers the flexibility of working from home, with an average of 16 hours per week and potential for additional hours during peak periods. If you have a passion for providing exceptional customer support and have experience in online customer service, this role might be perfect for you.

Position Overview

Location: Louisville, CO 80027 (Work from Home)

Type: Part-Time (16 hours/week)

Work Schedule:

  • Office Day: Mondays
  • Remote: Nights and weekends

Key Responsibilities

  • Customer Support: Provide online support via email and chat, primarily for Sounds True’s online courses.
  • Primary Contact: Act as the main customer contact for online course-related inquiries.
  • Additional Projects: Assist with various customer service projects across different business divisions as needed.

Essential Duties

  • Engage with customers through online chat and email.
  • Manage and resolve customer inquiries related to online courses.
  • Support additional customer service initiatives within the company.

Required Skills and Abilities

  • Customer Service Experience: Previous experience in customer service, especially via phone or online chat, is highly preferred.
  • Product Knowledge: Familiarity with Sounds True products is beneficial for providing knowledgeable support.
  • Personality Traits: Must be upbeat, kind, patient, and positive with strong interpersonal skills.
  • Independence: Ability to work independently with limited supervision after training.
  • Time Management: Proficiency in prioritizing tasks and managing time effectively.
  • Organization: Strong organizational and follow-up skills with keen attention to detail.
  • Communication: Excellent written and verbal communication skills.
  • Technical Skills: Experience with Microsoft Office (Excel & Word), Gmail, Zendesk, LiveChat, and downloading digital media.
  • Equipment: Must have a personal computer and internet access.

Why Sounds True?

Sounds True is a unique workplace that values spirituality and holistic living. Joining this team means being part of a company that is dedicated to personal growth and well-being. The role offers a balance of in-office and remote work, providing flexibility while requiring dedication to customer satisfaction.

Application Information

If you are proactive, reliable, and confident in your ability to provide exceptional customer support, Sounds True encourages you to apply. Visit Sounds True on Indeed to submit your application. Act quickly, as opportunities like this tend to fill fast.

Explore a career that supports personal and spiritual growth while delivering outstanding customer service at Sounds True.

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