Call Center Specialist/Customer Service for Focus on the Family

Call Center Specialist/Customer Service for Focus on the Family in Colorado Springs, CO

Some responsibilities include:

Essential Duties/Responsibilities:

Responds with independent discernment to inbound and outbound phone contacts where you will:

Set up accounts and maintain account information
Process resource requests and subscriptions
Process donations and payments
Communicate Focus orthodoxy using proto responses with personalization
Communicate in complex emotional situations
Add account codes and communication records
Transactional data
Account adjustment

Data entry includes:

– Add account codes and communication records
– Transactional data
– Account adjustment

Creates quality responses within production goals with excellent verbal and written skills in the “Focus Style”

Working Environment/Physical Requirements:

– Office environment performed at individual workstations
– Fast paced, high stress, frequent changes in process and procedures
– Repetitive motion-keying data at least 70% of time
– Sitting for extended periods of time
– Ability to work night and weekend shifts
– Ability to speak, hear and see clearly, will be on the telephone the duration of the daily shift
– Ability to work from home as needed during weather events

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