Aloha POS Technician / Tier 2 for Datum Technologies LLC

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Navigating the Aloha POS Landscape: Tier 2 Support Technician Opportunity at Datum Technologies LLC

Datum Technologies LLC of Los Angeles, CA, is currently on the lookout for a meticulous and dedicated professional to join their team as an Aloha POS Support Technician – Tier 2. The successful candidate will play a crucial role in ensuring the seamless operation of Aloha POS software, terminals, printers, and networks, ultimately enhancing the overall efficiency of our clients’ business processes.

Position Details: Telecommute/Remote/Work from Home

Role Overview: Aloha POS Support Technician – Tier 2

The primary responsibility of the Aloha POS Support Technician – Tier 2 is to address and resolve Aloha System-related issues for our valued clients. This pivotal role involves handling a spectrum of tasks, ranging from receiving and documenting end user help requests to actively resolving incidents and escalating when necessary to uphold SLA expectations. As an integral part of Datum Technologies’ Support Center, the technician will serve as the initial point of contact for customers, while also functioning as an escalation point for Tier 1 Technicians.

Key Responsibilities:

  1. Efficient Incident Management:
    • Field incoming requests from end users through various support channels.
    • Document all relevant information, ensuring accurate and detailed records.
  2. Prioritization and Resolution:
    • Prioritize and resolve incidents adhering to ITIL methodology.
    • Resolve Aloha issues escalated by Tier 1 Technicians.
  3. On-site Troubleshooting and System Maintenance:
    • Provide on-site troubleshooting and repair of Aloha systems when necessary.
    • Perform system staging and configuration for new/replacement Aloha systems.
    • Conduct preventative maintenance, including checking and cleaning terminals, printers, and peripherals.
  4. Training and Knowledge Enhancement:
    • Train end users at new locations on the use of Aloha as configured for that client.
    • Continuously identify and learn appropriate software and hardware used and supported by the organization.
  5. Collaboration and Communication:
    • Utilize knowledgebase, FAQs, teammates, and available resources for effective incident resolution.
    • Contribute to the overall team effort in achieving established SLAs.
  6. Performance Metrics:
    • Consistently meet and exceed established benchmarks in performance set forth by management for all Tier 2 Technicians.

If you are ready to embark on a challenging yet rewarding journey in the realm of Aloha POS technology, Datum Technologies LLC encourages you to apply for this position. For more details and to submit your application, visit Datum Technologies LLC on Indeed.

Note: Apply now, as positions are filled promptly. Datum Technologies LLC values your professional commitment to excellence.

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