Tag Archives: telecommute

Some responsibilities include:

Ideal candidates are:

Extremely customer-oriented with a contagiously upbeat personality
The “Go-To” persons who help others get the most out of their systems
Tech-savvy with an understanding of routers, streaming video, and web applications

On our team you will:

Provide exceptional customer service on all inbound calls
Assist customers with new and existing accounts – including web navigation, password resets, billing issues and gamer tags
Provide technical support by answering inquiries, solving problems, and troubleshooting issues using call flows, knowledge bases, and published materials
Case management of 25 to 30 cases to ensure customer issues are resolved

To be a part of our team you will have:

A High School diploma or GED
A minimum of one year of customer service experience, preferably in a contact center
Minimum keyboard skills of 35 WPM (verified with typing test during application process)
Passion for the customer and the customer’s experience
Discipline and independence to work remotely from home
Familiarity with social networking (Facebook, Twitter, YouTube, etc.)
The ability to maintain productivity standards and meet agreed-upon objectives
Basic experience using Microsoft Office suite
The ability to handle multiple tasks simultaneously, including offline or special project work

SUMMARY:

The Medicare Advantage Contracting Administrator (Provider Contracting SR Specialist) is responsible for network development, contracting, and relationship management with hospital and ancillary providers.

Requires local travel to network providers
Coverage area – Atlanta and surrounding counties
Car & valid driver’s license required (mileage reimbursement provided)

RESPONSIBILITIES:

Responsible for the general oversight of the hospital and ancillary network in assigned territory, to include financial performance, quality initiative performance, provider data accuracy, trend analysis, and provider engagement.
Provides support to hospital and ancillary providers to include assistance with issues, orientation to the network, and other services, as required.
Leads hospital and ancillary contract negotiations for assigned relationships.
Organizes, participates in and/or can be expected to lead network and company meetings, to include Joint Operating Committee meetings.
Expected to collaborate with physician network administrators and senior leadership to develop a strategic plan for assigned territory and execute on that plan.
Presents at monthly financial review to senior management.
Serves as the network adequacy lead for the Georgia market.
Supervises at least one staff member responsible for accurate provider data across health plan platforms

Some responsibilities include:

The responsibilities of this job include, but are not limited to, the following:
Accurately transcribing physician’s dictation of medical office visits, including incoming correspondence and x-rays;
Proofreading and correcting documents for spelling, grammar, and physician errors.

Minimum education and professional requirements include, but are not limited to, the following:
High school graduate or equivalent;
At least three years of medical transcription experience in a hospital or specialty setting (preferred);
Must be self-motivated and self-disciplined in order to work at home office without direct supervision;
Must be able to accurately type more than 65 words per minute;
Must be able to meet a minimum line count of 7000 lines per week;
Must have basic computer skills with a firm understanding of Windows, Microsoft Word, and Internet Explorer.
In order to be considered for this position, all applicants must complete a transcription skills assessment by clicking here. This skills assessment must be completed in addition to the application for this position, which is accessible by clicking the “Apply Now” button below. Applicants who do not complete both the skills assessment and the application will not be considered for an interview.

Some responsibilities include:

Please Wisconsin Candidates Only

Summary of Essential Job Functions:

** Receives and processes phone, fax, e-mail and/or mail orders.
** Reviews and verifies phone, fax, e-mail and/or mail order accuracy.
** Compiles and distributes orders.
** Verifies data and order information accuracy.
** Monitors customer orders and follows through to completion accurately and within customer and Company timeframes.
** Identifies special order instructions.
** Reviews discrepancies in data and reviews with appropriate Customer Care team member/Supervisor and provides necessary follow-up
** Opportunity to work from home once training, productivity and accuracy requirements are met.
** Exercises care within work environment to prevent injuries. Support and follow all company safety policies and procedures (for individual contributors)

Minimum Requirements:

** Minimum one year data entry and/or keyboarding experience.

Some responsibilities include:

** Shifts will be scheduled during our normal business operating hours anytime between 5:00 AM – 6:00 PM Monday – Friday (No Weekends).Applicants must have open availability to work any hours scheduled during operating hours!

Job Description:

As a Customer Service Specialist working in center environment, you will be working to support customers with their medical benefits accounts.

Your responsibilities will include, but are not limited to the following:

** Ability to navigate through multiple computer applications with speed and accuracy.

** Ability to work with customers to resolve inquiries.

** Provide troubleshooting assistance to customers.

** Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

** Maintain a high level of world class customer service/professionalism to a wide range of customers.

** Recommend products that best suit the customer.

** Ability to read and interpret documents.

The Customer Service Specialist will work from home answering customer emails and making phone calls to customers. This is a chance to work with a successful, fast-growing team in an exciting internet company that sells tickets to live entertainment. This job would be well suited for a smart, fast-learner who is comfortable solving technical problems and has strong writing and verbal communication skills.
The job is scheduled to start immediately and schedule flexibility is a must. In order to be considered for this position, you must live in the Los Angeles area. Please submit a resume and cover letter detailing the ways in which you are well suited for this position.

Job Activities:

** Answer questions and resolve problems for Goldstar customers via e-mail and phone.
** Provide technical support via email and telephone for members who are having difficulty completing purchases, using our app or website, accessing their account, looking up existing tickets, etc.

Schedule:

** Approximately 25 hours a week working from home. Exact hours TBD in collaboration with the selected candidate. Flexibility is a must, as is the ability to work evenings, weekends and holidays.
** Ability to occasionally work from our Pasadena office.

Some responsibilities include:

Responsibilities:

** Handle high volume of calls in an efficient and effective manner
** Answer customer questions regarding account information, order status, return status, product information, policies, procedures, site navigation and time frames
** Accurately log all handled calls and calculate price adjustments, when applicable
** Liaise with Nordstrom Credit and shipping carriers
** Follow through with service commitments made to members with a sense of urgency
** Engage in open communication with different levels of leadership
** Immediately report all issues with programs or accessories used to complete daily duties
** Be able to maintain company and customer confidentiality
** Work with special teams to resolve customer inquiries and report suspected fraudulent accounts to appropriate team
** This is a full-time, work from home position

Some responsibilities include:

Exciting career opportunity as a Call Center / Customer Service Representative – Healthcare / Work from Home in Chander, AZ. Candidate must be local (within 90 min. from our call center).

As a Customer Service Representative (CSR), you will be the important first-line of contact with our customers, setting the tone for how our company and services experience. You will provide participants with the right information at the right time to help them make better decisions about their health and healthcare. The fast-paced deadline-driven position requires attention to detail and the ability to multi-task. The CSR promotes a positive, continuously evaluating and identifying opportunities to drive process improvements that positively impact the participant experience and aligns to the goals and objectives of the company.

As a CSR, you will professionally handle a high volume of complex inbound calls, which may also include correspondence to emails, faxes or written letters. Ensure questions and issues are resolved both promptly and accurately. Assist in a manner that participants are able to understand while thoroughly and efficiently gathering information, assessing and fulfilling the caller’s needs, and providing education along the way.

You must also be able to effectively handle complaints while consistently demonstrating behaviors that contribute to the achievement of service level goals. CSR’s work collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant.

Some responsibilities include:

General Summary:
Outside sales representatives are responsible for achieving assigned sales quotas and goals for customers located within a defined geographic territory or account set. Prospects and develops business, responds to RFPs, and develops proposals for presentation to customer. Coordinates account resources with representatives from marketing, pre-sales engineering, and development.

** Primary Duties and Responsibilities:
** Maintains contact with clients at a high, executive level, focusing on the strategic nature of the relationship. Represents the organization to the customer and the customer to the organization.
** Continually developing new prospects and interacts with existing customers to increase customer satisfaction.
** Maintain a detailed understanding of client needs and showcases how Tangoe products and services improve business operations.
** Highly skilled presenting Tangoe’s product / technology features and services offerings.
** Track record of closing sales and achieve quarterly sales quotas.
** A wide degree of creativity and latitude is required.

Job Specifications:
Minimum 7 years in high performance sales organization, selling Enterprise Software

Some responsibilities include:

Description
We are always looking for great talent to fill current/future openings at Assurant.

***Work From Home Opportunity – Qualified Candidates MUST LIVE WITHIN Commutable distance to Pittsburgh, PA.***
The Processing Specialist and Sr. Processing Specialists handle insurance documents on behalf of our financial institution clients, directly impacting the timeliness and accuracy of the homeowner’s property insurance coverage. This role requires proven ability to manage deadlines and meet quality standards with accuracy and consistent attention to detail. It also requires the use of good judgment to solve problems and make business-appropriate decisions consistent with Assurant procedures and best practices.
Processing Specialist is responsible for:

** Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals.

** Identify policy type and determine appropriate action needed. For example: PUD, Townhome, Flood, Wind, etc.

** Make appropriate updates to client database in order to meet regulatory obligations.

** Make timely premium payments from established escrow accounts to ensure continuous coverage.

** Manage time to handle multiple demands and competing priorities.

** Meet deadlines and quality standards

** Communicate and coordinate with insurance agents and/or insurance carriers to verify information, update status, and meet deadlines/requirements.

** Be professional in all communications, act in a manner consistent with Assurant values and honor Assurant’s commitments.

** Demonstrate empathy regarding your work and the impact it has on the Client and homeowner.

** Address any questions, concerns, or suggestions in a timely and appropriate manner.

** Build and maintain effective internal working relationships and support teamwork in meeting company goals.

** Understand how the Processing Specialist role fits into the larger organizational context and ensure the smooth handoff of work (incoming and outgoing).

** Communicate status updates and appropriately escalate issues and opportunities to meet the needs of clients and homeowners.

The Senior Processing Specialist performs the duties of the Processing Specialist role as listed above. The Senior Processing Specialist will also assist and mentor the Processing Specialist in his/her responsibilities. In addition, the Senior Processing role is responsible for researching and addressing escalated issues, training associates, and providing support to the team lead.
Research and respond to escalated issues and identify root cause of illogical conditions presented from systems reports or client audits.