Virtual Gaming Support Representative Sutherland Global Services – Miami, FL

Some responsibilities include:

Ideal candidates are:

Extremely customer-oriented with a contagiously upbeat personality
The “Go-To” persons who help others get the most out of their systems
Tech-savvy with an understanding of routers, streaming video, and web applications

On our team you will:

Provide exceptional customer service on all inbound calls
Assist customers with new and existing accounts – including web navigation, password resets, billing issues and gamer tags
Provide technical support by answering inquiries, solving problems, and troubleshooting issues using call flows, knowledge bases, and published materials
Case management of 25 to 30 cases to ensure customer issues are resolved

To be a part of our team you will have:

A High School diploma or GED
A minimum of one year of customer service experience, preferably in a contact center
Minimum keyboard skills of 35 WPM (verified with typing test during application process)
Passion for the customer and the customer’s experience
Discipline and independence to work remotely from home
Familiarity with social networking (Facebook, Twitter, YouTube, etc.)
The ability to maintain productivity standards and meet agreed-upon objectives
Basic experience using Microsoft Office suite
The ability to handle multiple tasks simultaneously, including offline or special project work