Virtual Client Service Representative – KMC Logistics, Auburn, AL
KMC Logistics, based in Auburn, Alabama, is seeking a Virtual Client Service Representative. This role offers the opportunity to work remotely, avoiding the daily commute, while contributing to a dynamic team. KMC Logistics values ongoing training, teamwork, and flexibility, aiming to cultivate a positive work environment.
Responsibilities
As a Virtual Client Service Representative, you will be responsible for a variety of tasks essential to the company’s operations:
- Daily Communication: Contact assigned clients on a daily basis to ensure their needs are met.
- Client Outreach: Make 750 calls per month to individuals seeking automobile transportation services.
- Conversion Goals: Maintain a conversion rate of 5% or higher.
- Contract Management: Write and review contracts with clients and shippers, ensuring clarity and accuracy.
- Service Explanation: Use consultative selling techniques to explain KMC Logistics’ services to potential clients.
- Warm Calling: Utilize leads provided by the company to engage with potential clients professionally.
Requirements
To be considered for this role, candidates must meet the following qualifications:
- Location: Must reside within a 60-mile radius of the local site office.
- Education: High School Diploma or General Education Degree (GED).
- Technical Skills:
- Proficiency in Microsoft Office Suite.
- Ability to navigate and utilize multiple cloud-based systems daily.
- Communication Skills:
- Speak professionally while representing KMC Logistics.
- Effectively use warm calling techniques.
Benefits
KMC Logistics offers a range of benefits designed to support employee well-being:
- Health Coverage: Eligibility for health, dental, and vision insurance after 90 days of satisfactory employment.
- Flexible Work Schedule: After completing training, employees can select from one of four flexible work schedules.
- Telework Environment: Work from home, avoiding the hassle of morning and evening traffic.
For more information and to apply, visit the KMC Logistics website.