Telephonic Interviewer for Long Term Care Group in Arizona
This position demands a professional adept at telephonic conversations, armed with a high level of precision and attention to detail.
Responsibilities: Delving into the Depths
- Conducting Interviews with Finesse
- Conduct telephonic interviews in a quiet, distraction-free environment.
- Handle calls from CSR area, ensuring seamless interviews with Long Term Care applicants.
- Mastering the Art of Data Collection
- Utilize pre-determined follow-up questions for comprehensive data gathering.
- Provide concise, accurate documentation of the client’s health history.
- Scripted Precision
- Document history and lifestyle information vital to the Underwriting process using scripted follow-up questions.
- Tactfully refocus applicants when necessary to maintain relevance.
- Timeliness and Efficiency
- Complete all interviews promptly, adhering to department guidelines.
- Maintain an 85% productivity level and a minimum 96% quality standard on all telephonic interviews.
- Meeting Commitments
- Attend in-office meetings for an average of four hours per month.
- Engage in a comprehensive five-day training session.
- Adaptability and Initiative
- Undertake any other duties assigned within the realm of responsibility.
Minimum Qualifications: The Foundations
- Availability and Commitment
- Prefer availability for afternoons, evenings (M-F), and Saturdays.
- High school diploma.
- Technical Proficiency
- Attend a five-day training session in Woodbury, MN.
- Proficient in basic computer software with troubleshooting capabilities (Microsoft Office Suite).
- Minimum typing speed of 40 words per minute.
- Basic functional math skills.
- Work Environment
- Work accurately and efficiently under deadline pressures.
- Heavy telephone and computer use.
Preferred Qualifications: The Extra Mile
- Educational Prowess
- Preferably possess an Associate’s or Bachelor’s Degree in Business Administration.
- Experience and Connectivity
- 1-2 years of prior geriatric and/or mental health nursing and assessment experience.
- Work From Home (WFH) employees must have high-speed internet connectivity and an analog or digital phone line.
- Technical Expertise
- Database experience is preferred.
Apply with Purpose
For those seeking a role in the insurance domain, this opportunity beckons. Apply Now – Positions are in high demand. Act swiftly to secure your place on this compelling journey.