Telephonic Interviewer for Long Term Care Group

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Telephonic Interviewer for Long Term Care Group in Arizona

This position demands a professional adept at telephonic conversations, armed with a high level of precision and attention to detail.

Responsibilities: Delving into the Depths

  1. Conducting Interviews with Finesse
    • Conduct telephonic interviews in a quiet, distraction-free environment.
    • Handle calls from CSR area, ensuring seamless interviews with Long Term Care applicants.
  2. Mastering the Art of Data Collection
    • Utilize pre-determined follow-up questions for comprehensive data gathering.
    • Provide concise, accurate documentation of the client’s health history.
  3. Scripted Precision
    • Document history and lifestyle information vital to the Underwriting process using scripted follow-up questions.
    • Tactfully refocus applicants when necessary to maintain relevance.
  4. Timeliness and Efficiency
    • Complete all interviews promptly, adhering to department guidelines.
    • Maintain an 85% productivity level and a minimum 96% quality standard on all telephonic interviews.
  5. Meeting Commitments
    • Attend in-office meetings for an average of four hours per month.
    • Engage in a comprehensive five-day training session.
  6. Adaptability and Initiative
    • Undertake any other duties assigned within the realm of responsibility.

Minimum Qualifications: The Foundations

  • Availability and Commitment
    • Prefer availability for afternoons, evenings (M-F), and Saturdays.
    • High school diploma.
  • Technical Proficiency
    • Attend a five-day training session in Woodbury, MN.
    • Proficient in basic computer software with troubleshooting capabilities (Microsoft Office Suite).
    • Minimum typing speed of 40 words per minute.
    • Basic functional math skills.
  • Work Environment
    • Work accurately and efficiently under deadline pressures.
    • Heavy telephone and computer use.

Preferred Qualifications: The Extra Mile

  • Educational Prowess
    • Preferably possess an Associate’s or Bachelor’s Degree in Business Administration.
  • Experience and Connectivity
    • 1-2 years of prior geriatric and/or mental health nursing and assessment experience.
    • Work From Home (WFH) employees must have high-speed internet connectivity and an analog or digital phone line.
  • Technical Expertise
    • Database experience is preferred.

Apply with Purpose

For those seeking a role in the insurance domain, this opportunity beckons.  Apply Now – Positions are in high demand. Act swiftly to secure your place on this compelling journey.

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