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Scheduling Coordinator for OurHealth

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Scheduling Coordinator at OurHealth

Indianapolis, IN – OurHealth, is seeking a Scheduling Coordinator to join its dedicated team. OurHealth’s commitment to enhancing the healthcare journey through personalized care and a robust referral network underscores the essence of this opportunity. Positioned at the heart of downtown Indianapolis, with provisions for remote work, this role promises a dynamic environment ripe for professional growth.

Mission and Vision: Pioneering Healthcare Transformation

At OurHealth, the mission is clear: to revolutionize the consumer healthcare experience. This vision is underpinned by a steadfast commitment to leveraging compassion, technology, and science to steer individuals toward improved health and lasting happiness. As a Scheduling Coordinator, you’ll play a pivotal role in actualizing these aspirations.

What Sets Us Apart: Benefits and Perks

OurHealth prioritizes its employees’ well-being, offering a range of benefits designed to foster a harmonious work-life balance:

  • Collaborative engagement with a team of providers to directly influence patient outcomes.
  • Emphasis on wellness and preventive care, aligning with our mission to promote holistic health.
  • Day shift schedules ensuring work-life equilibrium.
  • Comprehensive benefits package encompassing medical, dental, and vision coverage.
  • Generous paid time off, including company-paid holidays.
  • Participation in a 401(k) program with a matching component.
  • Access to the clinic facilities for personal healthcare needs.

A Day in the Life: Core Responsibilities

As a Scheduling Coordinator at OurHealth, you’ll embark on a journey defined by purpose and impact. Your responsibilities will encompass a diverse array of tasks, including:

  1. Customer Service Excellence: Serve as a frontline ambassador for OurHealth, engaging with patients via email and phone within a call center framework.
  2. Efficient Appointment Management: Utilize Electronic Medical Records (EMR) systems to schedule health coaching sessions and clinic appointments, ensuring seamless coordination.
  3. Effective Triage: Prioritize incoming scheduling calls and address diverse patient requests with adeptness and professionalism.
  4. Collaborative Integration: Work closely with the Member Relations team and other departments to infuse customer service principles into operational workflows.
  5. Feedback Management: Monitor client and patient feedback channels, escalating concerns to relevant stakeholders for prompt resolution.
  6. Professional Communication: Interact with patients courteously, navigating potential conflicts with finesse and empathy.
  7. Meticulous Record-Keeping: Maintain accurate documentation within designated systems, upholding data integrity standards.
  8. Wellness Program Support: Facilitate data entry and customer support for wellness and incentive programs, championing proactive engagement.
  9. Patient Outreach: Initiate contact with patients to verify and update information within the OurHealth portal, ensuring data accuracy.
  10. Adaptable Support: Flexibility is key; be prepared to undertake additional duties in support of the Member Relations team’s objectives.

Join Our Team: Apply Today

This opportunity to join OurHealth’s dynamic workforce offers a compelling blend of purpose, growth, and camaraderie. If you’re ready to make a meaningful impact within a forward-thinking healthcare ecosystem, seize the chance to apply now.

Link to Apply: OurHealth Careers