Account Director for Aetna in Hartford, CT
Some responsibilities include:
Acts as strategic business partner to customers and producers to optimize the positioning of Aetnas products and services and to attain profitability and membership objectives. (*) Draws from entire spectrum of product line and seeks opportunities to execute cross-sell strategies and add other lines of business. (*) Retains and cultivates a profitable book of business by coordinating the renewal process. (*) Works collaboratively within Aetna and across business functions to ensure customer needs are understood and key issues are addressed. (*) Thoroughly analyzes and reviews reports and utilization in order to consult with customers, implement appropriate interventions and drive mutually beneficial outcomes for the customer and Aetna. (*) Analyzes and reviews reports/data and utilization to assist the customers in understanding key drivers of benefits cost. Recommends solutions based on data. (*) Coordinates resources to ensure a successful case installation of new products and services. (*) Exhibits the following INT Account Executive Behaviors
6-8+ years industry or customer service experience. Multi-functional experience, e.g., underwriting
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