Specialist / Social Media Care for T-Mobile in Honolulu, HI 96818
Some responsibilities include:
Relocation Assistance Is Not Offered For This Position.
Are you passionate about Social Media? Do you want to come work for one of the fastest growing customer care teams in the business and interact with some of our most loyal customers and biggest fans? We thought so! Our social media care team, otherwise known as “T-Force”, is looking for social media savvy individuals who are passionate about our brand and resolving customer issues. We need rock stars who can write their way out of a paper bag and know how to craft amazing #hashtags!
And by social media, we don’t just mean Facebook and Twitter! We’re talking Instagram, YouTube, Google+, e-mail, Vine, Reddit. You name it, and this team supports it!
This Social Media Customer Care position works closely with the all-stars in Marketing, Corporate Communications, Customer Relations, and even our CEO, John Legere himself! T-Force bleeds Magenta and embodies what it means to take ownership and bring the Un-carrier attitude to life with every interaction. You can’t find a team that works harder or has more fun! Join us as we make history in our quest for total #SocialDomination!
This is a Customer Care position which utilizes social platforms as the primary medium of communication. This position supports T-Mobile’s Social Media Care strategy by maintaining the vitality and growth of T-Mobile social properties for multiple channels, including but not limited to Facebook, Twitter, Google+, YouTube, Instagram, Snapchat, & others.
Responsibilities Resolving issues and answering questions across all of T-Mobile’s social media properties
Reviewing and moderating conversation around billing, devices, and troubleshooting flows across all channels
Resolve customer issues using customer service systems
Promote the brand in various social media campaigns
Escalate issues to cross functional business partners as necessary
So what does it take to do this job? We’re looking for customer advocates who can consult as they bring a collaborative attitude to every conversation. You should also have:
Experience supporting customers on Twitter, Facebook, etc.
Ability to produce in a fast-paced, high-volume, deadline-driven environment
Ability to develop in-depth knowledge of assigned functional areas
Ability to think creatively and develop new solutions
Proficient in Microsoft Office Suite, Twitter, Facebook and other social media platforms
1-2 years’ experience in an online social media specialist, community moderator, writing/editing, or analyst position