Level 1 Survey Phone Support Contractor for Survey Studio in Denver, CO
More about the Job:
Duties and Responsibilities:
Answering inbound first-level support calls from contractors to review survey photos, answer questions, and troubleshoot issues
Placing outbound calls as necessary to contact field contractors
Reviewing collected survey data for completeness and accuracy
Populating survey data in our systemsRequirements:
Ability to be friendly and personable on the phone, even with contractors who are frustrated
Comfortable managing moderate-to-high inbound call volume of approximately 30-60 calls per day
Ability to quickly understand photographic content
Ability to follow instructions and communicate instructions to others
Excellent spatial reasoning skills
Ability to work from home as a primary workplace
Quiet work environment with no background noise for phone calls
Availability to answer calls from 8am – 5pm Mountain Time every weekday
Computer with Apple OS
High speed internet with a minimum download speed of 40Mbps
USB Headset
High School DiplomaQualities:
Flexibility and a desire to learn
Results-oriented personality
Excellent oral and written communication skills
Adaptable to changing process and workflowshttps://www.indeed.com/cmp/Survey-Studio/jobs/Level-Survey-Phone-Support-Contractor-cad316a2c85ec41f
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