Bilingual Customer Service Agent for LiveWorld in United States
Some responsibilities include:
A LiveWorld customer service agent is a virtual, part-time, work-from-home position. Our hourly agents perform tasks including social customer service, engagement for marketing purposes, and protecting a brand’s image by supporting a good experience for a brand’s customers in their online venues.
LiveWorld provides services in dozens of languages and defines fluency as complete competency in reading, writing, and speaking at a native or near-native level. Language needs are dependent upon client needs. Language fluency testing and writing samples are a requirement for all our hourly positions. All applicants must be fluent in English.
We are currently recruiting individuals with fluency in the following languages:
Chinese (traditional and simplified)
Primary responsibilities may include, but are not limited to:
Responsibilities include reviewing, taking action on (rejecting or approving), tracking, and/or escalating social media users’ posts according to brand guidelines
Responding to user content in a social context and initiating or conversation
Responding to customers’ questions (with pre-determined or authored responses)
Identifying and escalating trends, topics, sentiment, and emerging issues
Translation of user content
Required skills and traits
Excellent writing and communication skills, including grammar, punctuation, spelling, and ability to compose well spoken messages in a real-time, multi-tasking environment (Please note: This is not a telephone position; writing skills are critical.)
Language fluency testing and writing samples are a requirement for all hourly positions in any language. All applicants must be fluent in English.
Demonstrated ability to empathize with people, make decisions according to guidelines, and communicate company policies in informal courteous conversational style
Ability to focus on the task at hand with minimal external distraction, including working in a quiet atmosphere (This is not a role that can be done from a coffee shop or with toddlers underfoot.)
Ability to work for a block of serveral hours at a time
Punctuality and adherence to attendance policies, which are strictly enforced
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