Customer Relations Associate with Pier 1 Imports
Overview
Are you someone who finds fulfillment in assisting others? Do you dream of escaping the daily grind of traffic jams to spend more quality time with loved ones? Pier 1 Imports presents an enticing work-from-home opportunity that might just be the perfect fit for you.
As a renowned brand passionate about providing exceptional customer service and sales experiences, Pier 1 Imports is seeking motivated individuals to join their team as part-time Customer Relations Remote Associates. This role involves handling incoming calls from customers, resolving issues, and ensuring a seamless purchasing process. While the schedule may vary week by week and include weekends, this position promises a dynamic environment where every member of the team is valued and celebrated.
Responsibilities
- Customer-Centric Support:
- Engage with customers to ensure their interactions with Pier 1 Imports are met with superior service and quality.
- Consistently meet or exceed service levels, fostering positive experiences for every customer.
- Identifying Opportunities:
- Analyze customer feedback to identify trends and areas for improvement, including products, delivery processes, and website functionalities.
- Seize opportunities to upsell and cross-sell products to enhance customer satisfaction and drive sales.
- Miscellaneous Projects:
- Undertake additional projects as required, contributing to the continuous enhancement of customer service operations.
Qualifications
- Geographical Requirements:
- Reside in Tarrant, Parker, Wise, Ellis, Denton Johnson, Hood, or Dallas Counties.
- Technical Prerequisites:
- Possess high-speed hardwired internet (minimum 6mb/second) dedicated for work; computer equipment and headset provided.
- Maintain a distraction-free workspace conducive to productivity.
- Flexibility and Commitment:
- Be open to occasional onsite work at the Corporate Office for coaching, administrative duties, and meetings (at least 2 days per month).
- Demonstrate a customer service and/or sales background with proficiency in word processing programs and PC usage.
- Communication Skills:
- Exhibit strong oral and written communication skills, with adaptability and attention to detail.
- Independence and Availability:
- Capable of working independently and willing to work holidays, nights, and weekends to meet business demands.
Hours of Operation
- Monday-Friday: 7:00 am to 9:00 pm
- Saturday: 8:00 am to 9:00 pm
- Sunday: 10:00 am to 6:00 pm (Extended hours during Holiday Season from November through mid-January)
Mandatory Training Dates
- April 17th – May 5th
- Monday – Friday: 9:00 am – 3:00 pm (April 20th, 8:00 am – 2:00 pm Store Visit) (Initial 90 days of employment will involve working from the Corporate Office for training and educational purposes)
If you’re ready to embark on a fulfilling journey with Pier 1 Imports, don’t hesitate to apply. Opportunities like this are in high demand and fill quickly.
To apply, visit the Pier 1 Imports job portal here.