Military New Accounts Analyst for Discover Financial Services

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Military New Accounts Analyst at Discover Financial Services

Discover Financial Services is offering a unique opportunity for veterans, military personnel, and their immediate family members to join their team as a Military New Accounts Analyst. This role provides a work-from-home arrangement after a comprehensive on-site training program. Below is a detailed overview of the position, highlighting the key responsibilities, required skills, and application details.

Job Description

Position: Military New Accounts Analyst
Location: New Castle, DE (Initial training required)
Work Arrangement: Remote post-training
Training Duration: 10 weeks, full-time
Training Schedule: Monday to Friday, 1:30 PM – 10:00 PM (ET)
Employment Type: Full-time (40 hours/week) or Flex (30-39 hours/week)


  • Exclusively for veterans, military personnel, and their immediate family
  • Must be able to travel to New Castle, DE for on-site training
  • Military affiliations must be included in the application

Key Responsibilities

  1. Customer Interaction:
    • Handle inbound and outbound calls effectively.
    • Assist customers with credit card applications, ensuring accuracy and confidentiality of personal information.
  2. Application Processing:
    • Initiate and verify applications, ensuring all required information is complete.
    • Utilize active listening to encourage account activation and customer engagement.
  3. Alternative Solutions:
    • Present alternative offers to customers who do not meet the original terms.
    • Provide general servicing with an emphasis on overcoming objections.
  4. Compliance and Education:
    • Review and educate customers on relevant policies, procedures, regulations, and legal disclosures to ensure compliance and risk mitigation.

Skills and Qualifications

  • Communication Skills: Excellent communication, problem-solving, and analytical abilities.
  • Brand Knowledge: Clear understanding of the Discover brand and its values.
  • Customer Service: Strong desire to provide excellent customer service to both external and internal clients.
  • Flexibility: Ability to adapt to scheduling changes and business needs.
  • Work Environment: Thrive in a fast-paced, goal-oriented environment.
  • Experience: Previous customer service experience is preferred.
  • Education: College graduate or currently pursuing a degree is a plus.
  • Productivity: Ability to meet and exceed productivity requirements.
  • Adaptability: Willingness to adapt to changing environments and demands.
  • Work Ethic: Demonstrate a strong work ethic and dedication.

Application Process

To apply for this position, visit the following link: Apply Now. Ensure to include your military affiliations in the application to be considered for this unique opportunity.

This role at Discover Financial Services offers a fulfilling career path for military veterans and their families, allowing them to leverage their skills and experiences in a supportive and flexible work environment. Consider joining the team to make a meaningful impact while enjoying the benefits of working with a leading financial services provider.

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