Military New Accounts Analyst at Discover Financial Services
Discover Financial Services is offering a unique opportunity for veterans, military personnel, and their immediate family members to join their team as a Military New Accounts Analyst. This role provides a work-from-home arrangement after a comprehensive on-site training program. Below is a detailed overview of the position, highlighting the key responsibilities, required skills, and application details.
Job Description
Position: Military New Accounts Analyst
Location: New Castle, DE (Initial training required)
Work Arrangement: Remote post-training
Training Duration: 10 weeks, full-time
Training Schedule: Monday to Friday, 1:30 PM – 10:00 PM (ET)
Employment Type: Full-time (40 hours/week) or Flex (30-39 hours/week)
Eligibility:
- Exclusively for veterans, military personnel, and their immediate family
- Must be able to travel to New Castle, DE for on-site training
- Military affiliations must be included in the application
Key Responsibilities
- Customer Interaction:
- Handle inbound and outbound calls effectively.
- Assist customers with credit card applications, ensuring accuracy and confidentiality of personal information.
- Application Processing:
- Initiate and verify applications, ensuring all required information is complete.
- Utilize active listening to encourage account activation and customer engagement.
- Alternative Solutions:
- Present alternative offers to customers who do not meet the original terms.
- Provide general servicing with an emphasis on overcoming objections.
- Compliance and Education:
- Review and educate customers on relevant policies, procedures, regulations, and legal disclosures to ensure compliance and risk mitigation.
Skills and Qualifications
- Communication Skills: Excellent communication, problem-solving, and analytical abilities.
- Brand Knowledge: Clear understanding of the Discover brand and its values.
- Customer Service: Strong desire to provide excellent customer service to both external and internal clients.
- Flexibility: Ability to adapt to scheduling changes and business needs.
- Work Environment: Thrive in a fast-paced, goal-oriented environment.
- Experience: Previous customer service experience is preferred.
- Education: College graduate or currently pursuing a degree is a plus.
- Productivity: Ability to meet and exceed productivity requirements.
- Adaptability: Willingness to adapt to changing environments and demands.
- Work Ethic: Demonstrate a strong work ethic and dedication.
Application Process
To apply for this position, visit the following link: Apply Now. Ensure to include your military affiliations in the application to be considered for this unique opportunity.
This role at Discover Financial Services offers a fulfilling career path for military veterans and their families, allowing them to leverage their skills and experiences in a supportive and flexible work environment. Consider joining the team to make a meaningful impact while enjoying the benefits of working with a leading financial services provider.