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    Workforce Management Specialist – Sr. Analyst for CareCentrix

    Some responsibilities include:

    • Creation and maintenance of long and short term forecasts (production environment queue work and contact center calling)
    • Creation and maintenance of schedules for multiple departments
    • Facilitate performance and planning calls/meetings
    • Compile summarize and disseminate various reports including, but not limited to, volume, efficiency, production hours, daily performance summaries, LT/ST forecast bridge analysis, cost per transaction tracking, etc.
    • Forecast and track volume monthly, weekly, daily and by interval
    • Maintain change matrices and discussion tracking files
    • Analysis of consolidated staffing plans across multiple departments and potentially multiple lines of business
    • Interval, daily, weekly, monthly, annual analysis of historical performance at individual centers and individual departments and lines of business
    • Projection of future performance at individual centers, individual departments and for individual lines of business
    • Conduct “what if” analysis in order to determine the best strategy for meeting all service and cost goals
    • Real time direction of staff movements to ensure maximum efficiency while optimizing service and cost
    • Coordinate with various departments and centers on a daily basis on staffing levels and production efficiency maximization as well as issues affecting production
    • Ad Hoc analysis
    • Special projects as assigned

    To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

    Posted by vwah012015 @ 2:27 am

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