Member Support Representative – Telecommute

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Member Support Representative for Doctor On Demand in Sacramento, CA

Some responsibilities include:

Our Customer Support team is responsible for multiple areas of the member and physician experience. You are required to support our members in every way possible, as well as work with our staff of physicians, to ensure they have the necessary support to deliver stellar care. Our team of caring and dedicated agents are setting a new standard in healthcare support and we are looking for candidates that want to do the same.

You are:

A patient, empathetic person who is passionate about helping customers and healthcare

Experienced with handling sensitive data and situations (e.g. Healthcare or Banking experience)

Tech savvy; you’re the person everyone turns to for technical advice

A strong verbal and written communicator

Extremely detail-oriented, you never make the same mistake twice

Your responsibilities:

Respond to calls, emails, and live chats from members

Handle medical documents and clinical related tasks related to prescriptions, medical records, etc.

Provide support to physician staff, to ensure they are able to deliver stellar patient care

Provide Tier 1 technical support to members and physicians

Identify and escalate priority issues that need immediate attention

To find out more visit and search for the position title and company. Apply now. Jobs go fast!

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